Technical Support Engineer

A company is looking for a Technical Support Engineer to resolve critical support issues for pipeline operations.

Key Responsibilities

Respond to and resolve customer inquiries and technical issues via various communication methods

Troubleshoot complex software problems and provide solutions to minimize customer disruption

Collaborate with teams to improve product quality and participate in training and mentoring of staff

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field preferred

3-5 years of experience in technical support or pipeline integrity technical support

Familiarity with pipeline integrity data systems and business processes

Proficiency in operating systems and SQL database technologies

Experience with remote support tools and help desk software