Field Service Technician

Job Description

Job Description

Description : JOB SUMMARY

Under the direct supervision of the Service Manager, the Field Service Technician is responsible for performing periodic maintenance, repair, replacement, and limited troubleshooting on various models of forklifts and competitive material handling equipment. This position will interface with customers daily and continuously establish and maintain lifetime relationships by listening to customers and satisfying their equipment service needs.

Requirements :

DUTIES AND RESPONSIBILITIES

• Troubleshoot, diagnose, and repair all makes of lift trucks and components.
• Perform all assigned Planned Maintenance (PM) on customer lift trucks.
• Perform proper PM’s and engine tune-ups on most makes of equipment without supervision in a timely manner.
• Operate service van in a clean, safe, and secure manner following all required safety rules for the job.
• Assist with training / mentoring apprentice mechanics through on-the-job training.
• Follow all safety procedures in performing work as well as company policies.
• Always demonstrate exceptional customer service skills by interfacing with clients in a professional manner.
• Properly identify and order all necessary replacement parts.
• Test lift equipment to ensure repairs were completed correctly.
• Ensure batteries for electric forklift trucks are fully charged.
• Inspect lift equipment to ensure that it is working properly and safely.
• Use TW Mobile application to process service calls by entering service order details in a timely manner. Ensure all work order details are accurate, such as work description, time tracking hours, tech notes, tech recommendations, service images, service checklist, and required parts.
• Perform other duties as assigned.

REQUIRED SKILLS / ABILITIES :

EDUCATION AND EXPERIENCE :

PHYSICAL REQUIREMENTS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

ADDITIONAL NOTES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.