General Manager, Bethesda

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The General Manager is responsible for maximizing sales, providing an exceptional shopping experience for the customer, and managing the store’s visual and operational standards, including the store’s shrink %, wage cost and Clienteling. The General Manager is responsible for staffing, training and developing high performance teams.

SALES LEADERSHIP

Creates an outstanding sales and Customer Service environment

Strives for sales excellence and results

Sets and evaluates weekly, monthly and seasonal goals for staff

Works with customers and models excellent customer service and Clienteling skills

Maximizes sales through strong floor supervision skills

Assesses store morale, monitors and praises positive associate performance, and resolves and documents performance issues promptly

Develops Sales Associates to be experts in the selling steps and client building through utilizing the Sales Training Programs and the Client Books

STAFFING AND ASSOCIATE DEVELOPMENT

Networks in industry to recruit and hire high quality management and sales-oriented associates

Fills all levels of open positions within the store in an urgent and timely manner

Ensures adequate staff is available to meet business needs – schedules accordingly

Follows company criteria properly hiring, reviewing, coaching and promoting Sales Associates and Assistant Managers

Administers company personnel programs including appropriate performance reviews, compensation and employment records

Ensure personnel are trained on product knowledge, selling skills and customer service to support the brand experience

Documents employee performance in a timely manner

Creates enthusiasm and excitement within store to motivate high performance teams

OPERATIONAL EXCELLENCE

Protects store payroll by managing wage costs, salaries, and allowable hours

Controls company’s assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct

Strives for 100% accuracy and compliance in cash, inventory, fixtures and property

STORE STANDARDS

Execute floor-set and promotional directives; implements visual merchandising

Supervises the overall cleanliness and organization of the sales floor and backroomEnsures store appearance and atmosphere supports and reinforces the brand imageUnderstands, supports and complies with all company policies and procedures

MERCHANDISING / VISUAL

Ensure execution of effective merchandising strategies and directives

Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times

Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction

Identify and communicate product concerns in a timely manner

Communicate inventory needs to support the business goals

FASHION / STYLING

Represents the fashion and style of Veronica Beard

Knowledge of current fashion trends and styles

Appreciation and demonstration of an overall finished fashion look

Ensure staff is following Veronica Beard fashion guidelines.

Comfortable with being on camera for social media purposes (both stills and video)

Able to fluidly discuss product and fashion on camera

Qualifications

Ideal candidate must possess 3-5 years in the luxury business, strong team leadership, excellent customer service, interpersonal and communication skills required, energetic, outgoing, driven individual with an eye for women's fashion and passion to succeed. Strong visual background, sound organization and operational skills

Minimum of 2 years retail Store Management position / experience in women’s apparel (or related field)

Ability to work flexible schedule including nights and weekends

Strong verbal and communication skills

Strong observation skills – identifying and assessing customer and employee behavior, reactions, and floor awareness

Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures

Ability to create a quality working environment that will encourage others to develop and excel

Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals

At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work.

Veronica Beard is committed to an environment of mutual respect and is an EEO / Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.

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