IMAC Support Technician
ClifyXTempe, AZ, United States30+ days ago
Job type
- Full-time
Job descriptionTroubleshoot repair and maintain software applications OS printers peripherals and infrastructure Escalation from head disk for OS and application support including in-house third party applications and market data applications 24 / 7 infrequently the person will have to come in after hours evenings weekends to repair systems or troubleshoot problems Participate in outage escalation Provide vendor escort Ensure that organization's policies and procedures are followed by communicated to and adhered to Create and maintain support documentation Interacting with other support groups within the firm across multiple platforms ssist CSS with receiving it equipment from the loading dock, update Multimedia support assist in town hall setup or big office events Support on asset management until disposal events ensuring all controls are released aligned to firm policies Support of multiple business units Microsoft Office 365 PC hardware, Client laptop MacBook and mobile support required Experience with remote access including secure ID virtual PCs Citrix and VPN
Principal duties and responsibilities include :
IMAC
- Installation and moving of PC equipment as well as preparing equipment for disposal
- Printer and other peripheral installation maintenance and troubleshooting
- Configure and deploy corporate mobile devices
- Telecommunications and data communications port requests cross connects IP phone installation
- Update inventory tool with changes
Break Fix
Floor support
Skills required
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Support Technician • Tempe, AZ, United States
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