Student Services Advisor

• Manage a caseload of ~75 students, provide student admissions, academic and financial aid assistance, and other information about student life.
• Serve as a mentor/advisor to students, providing referral services for basic needs.
• Assist students in creating time management plans and developing effective study skills individually or in groups.
• Follow protocols for helping students with early alerts and documenting student contacts in case notes.
• Collect necessary documents from students and create & update student degree planning forms. Notify students/potential students of issues within their academic records, including transcripts and registration while monitoring academic degree progress.
• Prepare monthly reports for the supervisor.
• Meeting with the Dean of Enrollment Management to describe work, accomplishments and needs every 2 weeks. These conversations will include current projects, events, professional development, and activities that align with the college’s current Strategic Plan and SEM (Strategic Enrollment Management) plan.
• Assist Faculty Advisors, Faculty, and Staff in support of our students.
• Attend required/mandatory professional development and NICC activities which may be in the evenings or on the weekend.
• Attend required NICC trainings, all-staff meetings, student success team & administrative meetings, committee meetings as assigned, and attendance of other professional development as requested.
• Provide support for the campus student activities & the AIHEC student conference: assistance with reservations, travel arrangements, and chaperoning.
• Participate in marketing and recruitment events and occasionally assist with campus room setups and cleaning.
• Coordinates or performs duties associated with the day-to-day operation of the campus: answering phones, front-line work, collection of documents & data entry, assisting students with questions and needs, and opening/closing campus when necessary and assisting all other students during registration. Working evenings and some weekends will occur to cover campus or attend events, as necessary. Working 40 hours a week on campus is required of this position.

• A valid U.S. driver’s license & personal transportation.
• At least one (1+) year(s) experience in advising college students from educationally disadvantaged backgrounds or related experience and/or training.
• Must have excellent customer service and written/verbal communication skills.
• Must be proficient in computer applications including Microsoft Office Suite.
• Must have an understanding of Native American History and Cultures, such as, Umonhon & Isanti languages, histories, customs, and traditions.
• Must have an associate's degree, bachelor's degree preferred, and ability to work independently and as part of a team.
• Experience with the Financial Aid (FAFSA) process, college-level instruction, and Empower usage/training useful.

• Communications and collaboration: Must collaborate with other administrators and support personnel, management, instructors, and students regularly.
• Organizational skills: Organization and prioritization are the core elements of the Student Services responsibilities. You must know how to keep yourself and others organized and how to determine which tasks are the most important on each list.
• Writing: Spelling, punctuation, sentence structure and writing are essential to a Student Services Advisor, who must be proficient in a variety of styles, from creative to professional to technical to education and more.
• Cultural Competence is required in serving Indigenous students and/or other minoritized populations.
• High energy and positive attitude to effectively serve students and assist with all customer service at the NICC’s campus.

For the past 40 years, the Nebraska Indian Community College has been and remains dedicated to planting the seeds of knowledge through unique and culturally relevant educational experiences. These experiences are geared toward all Umonhon(Omaha), Isanti (Santee Dakota), and other learners attending classes at one of our three campuses. NICC is open to all who are willing to enhance and improve their lives. In order to create a more perfect setting for learning, we are actively pursuing new and improved educational facilities. Further, the college has recently received excellent marks, with the next site visit scheduled in seven years. The college is dedicated to bringing state-of-the-art facilities and programs to our learners, and it is our intention to encourage students to take advantage of a quality, culturally-based education. Our aim is to provide you with a quality learning experience and to equip you with the skills and knowledge that you will need in the profession of your choice. We invite you to become a part of our learning community. We welcome learners, visitors, and especially family members of present and past students. I would like to personally invite you to learn about us so that we can learn about you to better serve you to prepare for your aspirations, hopes, and dreams. Our campuses are constantly sponsoring programs, activities, and events in the community – thus showing our enthusiastic spirit of reaching out and making out environment a better place to work, communicate, play, learn, and live.