Field Technical Specialist Opportunity in Philadelphia, PA

Talon Recruiting has partnered with a leading heavy-duty transit bus manufacturer. We are in search of a Field Technical Specialist to join their team in Philadelphia, PA.

POSITION SUMMARY

The Field Technical Specialist will be responsible for providing comprehensive technical product support for designated fleets. Responsibilities encompass on-site technical investigations with suppliers regarding component issues, upkeep of technical issue logs, adherence to company policies, support in warranty scenarios, and the collection of product failure data. Directly reports to the Regional Product Support Manager.

WHAT YOU WILL DO :

• Understand and organize ECN / EAD information extending into the field, offering technical insights into products and conduct root cause investigations for field issues.
• Review work instructions for technical or practical errors and carry out work instruction trials.
• Generate technical summary reports.
• Gather and disseminate data on field technical issues.
• Communicate information on product reliability to the Regional Product Support Manager (RPSM).
• Create PowerPoint presentations detailing technical issues.
• Ensure accurate completion of standard documents.
• Report customer complaints.
• Travel will be required to Company production facilities as assigned.

WHAT YOU NEED TO BE SUCCESSFUL :

WHY JOIN THE TEAM :

Please send resumes to nate@talonrecruiting.com