IT Technician II

A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.

• Mattawan, Michigan
• Are you about Information Technology and ready to take your career to the next level?

We're looking for a hands-on IT Technician II to support both office and manufacturing environments. In this role, you'll tackle complex issues, keep production-critical systems running smoothly, and help power continuous improvements across the facility. If you thrive in fast-paced settings where uptime matters and enjoy solving through technical challenges, we'd love to have you on our team.

We pride ourselves on delivering best-in-class products that make a difference. If you're looking for a role that challenges you, inspires creativity, and rewards excellence, we want to hear from you!

• What you will receive :
• Competitive Wages
• Excellent medical insurance (coverage effective on your first day of employment)
• Dental and vision coverage
• Paid life insurance and disability assistance
• Employee Assistance Program
• 401k with a company contribution
• What you will do :
• Respond to IT service requests via phone, email, or ticketing system, ensuring quick and courteous issue resolution.
• Serve as the escalation point for Level 1 Technicians to resolve complex hardware, software, and network problems.
• Set up and provision new users, including PC imaging, account creation, and access permissions.
• Support manufacturing-floor technology such as MES terminals, label printers, barcode scanners, and production PCs.
• Perform on-site troubleshooting and hardware replacement when remote tools aren't enough.
• Administer user and group accounts in Active Director and Microsoft 365, managing permissions and security.
• Perform basic network diagnostics and partner with senior IT staff for advanced issues.
• Conduct preventative maintenance on workstations, printers, and plant-floor equipment to minimize downtime.
• Assist with IT infrastructure and improvement projects including hardware refreshes, upgrades, and network expansion.
• Maintain accurate hardware inventory, configuration documentation, and IP assignments.
• Follow and enforce company safety, cybersecurity, and data-protection standards.
• Provide after-hours or weekend support as needed for maintenance or production emergencies.
• Perform other duties as assigned by management.
• Required Knowledge & Skills
• The IT Technician II must possess the following :
• Associate's degree or higher in Computer Science, Information Technology, or related field; or equivalent combination of education and 3+ years of relevant experience.
• Proficiency with Microsoft Windows 10 / 11 desktop environments.
• Working knowledge of Active Directory, Group Policy, and Microsoft 365 / Exchange Online.
• Understanding of basic networking concepts - switches, VLANs, IP addressing and cabling.
• Experience supporting manufacturing or industrial IT systems preferred.
• Strong analytical and problem-solving skills with ability to identify root causes and implement preventative solutions.
• Excellent interpersonal and communication skills; able to work effectively across production, engineering, and office teams.
• Proven ability to manage multiple priorities and remain calm during production-critical incidents.
• Valid driver's license and ability to travel to nearby facilities when required.
• Comp TIA A+ and / or Network+ certifications preferred.

Western Diversified Plastics is an equal opportunity employer. We are committed to providing a work environment that is free from discrimination and harassment. We do not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.

We are committed to providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation to complete the application process, please contact Human Resources at 269-668-4600. Requests will be kept confidential and handled in accordance with applicable laws.

Western Diversified Plastics participates in E-Verify to confirm work authorization. For more information, visit www.e-verify.gov.

Job Type : Full-time

Pay : $42,000.00 - $54,000.00 per year

Work Location : In person