Service Desk AnalystAnchor Point Technology Resources • Indianapolis, IN, United States
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Service Desk Analyst
Anchor Point Technology Resources • Indianapolis, IN, United States
30+ days ago
Job type
- Full-time
Job description2-5 years of Face-to-face Customer Service experience, including retail Excellent verbal and written communication skills Experience in HR CSR role helpful but not required Familiarity with a wide variety of technologies Web-based applications and deployments (Citrix, PeopleSoft, Sharepoint) Electronic Medical Record documentation and ordering support (Epic) Workstation break / fix (PC and peripherals, mobile phone, patient vitals monitoring, printer) Bachelor's degree in communications, public relations, or technology, or equivalent experience in a Customer Service environment Technical certifications are preferred but not required 40+ WPM
Job Responsibilities :
- Provide a fantastic customer service experience for every client who calls the Service Center for assistance
- Refresh Experience
- Codeswitch customer / user jargon and industry terms understood by application analysts
- Respond to requests and effectively coordinate the execution of the Incident / Change / Problem processes
- Capture and document all details of an issue in the Service Management Portal
- Maintain technical expertise in the following areas :
- Microsoft Operating System technical navigation and support
- Microsoft Productivity Software (Office 365, Teams) technical navigation and support
- Network device troubleshooting (modem / router / laptop wireless NIC)
- Electronic Medical Record (EMR) technical navigation and support
- Other workplace services technologies as directed
- Interface with the other team members to provide additional information to assist in the resolution of cases as fast as possible
- Assist in scheduled environmental integrity checks within our Data Center, responding to alerts, and providing low-impact onsite assistance if directed.
Background :
Education Requirements :
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Service Desk Analyst • Indianapolis, IN, United States
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