Lead Software Engineer - Agentforce Voice Agents

Salesforce, Inc.Palo Alto, CA, United States

7 days ago

Job type

Full-time

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job CategorySoftware EngineeringJob Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Agentforce 2.0 is the digital labor platform for enterprises, enabling a limitless workforce through AI agents for any department, assembled using a new library of pre-built skills, and that can take action across any system or workflow We are growing rapidly and are looking for rockstars to help solve complex problems in this cutting-edge space. The Agentforce Planner team is looking for a technically strong, highly collaborative and accomplished Software Engineer to join our exceptional team of engineers. We work in a collaborative environment and we value transparent communication, critical feedback, passion, and having fun.

Responsibilities :

Build, scale and maintain critical features of the Agentforce platform that are used by millions of end users

Understand the customer / business requirements and translate them to elegant, flexible, and easy-to-use platform capabilities

Participate in Software Design and Architecture discussions

Drive the execution and delivery of features by collaborating with architects, product owners, engineers, user experience designers and data scientists

Develop test strategies, design automation frameworks, write unit and functional tests to drive up code coverage and automation goals

Lead and mentor junior members of the team

Adopt, embrace, and promote agile and test-driven software development practices

Be a multiplier and have a passion for the team and team members’ success

Be a vocal advocate for technical excellence and help the team members make sound decisions

Required qualifications and skills :

A related technical degree required

5+ years of hands-on experience building, scaling and maintaining large scale, complex distributed systems in the B2B (or B2C) SaaS space that scale for millions of users and is available 24x7

In-depth working knowledge of Python

Experience with

ASR

TTS

Streaming

, and Voice Technologies.

Experience with performance optimization (high load, concurrency optimization, etc.)

Experience with Java / J2EE technologies such as Spring, Spring Boot, Hibernate and EJB

Exposure to AI technologies such as Machine Learning and Deep Learning from a data engineering perspective, and experience working with data scientists in taking models to production

Solid experience in developing / maintaining large scale microservices using public cloud technologies such as AWS, Azure, GCP, or Heroku

Experience in REST based API development, API lifecycle management and / or client SDKs development

Experience in test-driven development with focus on unit testing, integration testing and end-to-end automation

Solid understanding of SDLC, and best practices in design, development, testing, and deployment

Experience with Agile development methodologies, pair programming, continuous integration (CI) and continuous deployment (CD)

Ability to support / resolve production customer escalations with excellent debugging and problem solving skills

Strong verbal and written communication skills. Self driven with superior organizational and project management skills. Ability to work effectively in a distributed team setting

Available for on-call support on a regular rotation basis

Nice to have skills

Experience using Analytics and Monitoring tools such as Pingdom, New Relic, Graphite, Sumo Logic and / or Splunk

Some Salesforce platform / ecosystem / implementation knowledge (either as a developer or as admin)Unleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

be your best

, and our AI agents accelerate your impact so you can

do your best

. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including : time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link : https : / / www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.### ### ### ### For Washington-based roles, the base salary hiring range for this position is $125,700 to $253,000.### ### For California-based roles, the base salary hiring range for this position is $137,100 to $276,100.### ###

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Lead Software Engineer • Palo Alto, CA, United States

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