Patient Service Representative

Houston, TX 13-Week Contract | ?? $18–$20 / hr

About the Role :

Pride Health is seeking a detail-oriented Ambulatory Service Representative to join our client's team in Houston, TX for a 13-week contract . This role plays a key part in ensuring smooth patient registration, scheduling, and communication within a clinical setting.

Key Responsibilities :

• Perform patient registration and ensure all required forms are completed prior to the clinic visit.
• Verify insurance benefits, identify correct plan codes, and manage accurate billing processes.
• Schedule new and follow-up appointments, including diagnostic tests and ancillary services.
• Communicate effectively with patients, staff, and providers regarding arrivals, delays, and clinic flow.
• Maintain accurate patient information, reconcile daily charges, and ensure interpreter services as needed.
• Provide exceptional customer service by responding promptly to inquiries and addressing issues professionally.
• Support general office operations — supply management, correspondence, filing, and equipment maintenance.

Qualifications :

• High school diploma or equivalent required.
• Minimum 2 years of experience in customer service, preferably in a healthcare or pediatric setting.
• Strong knowledge of medical and insurance terminology
• Excellent communication, organizational, and problem-solving skills.
• Proficiency with computers and general office equipment.
• Bilingual (English / Spanish) strongly preferred.

If you're a people-focused professional with healthcare experience and a passion for patient service, we'd love to connect with you!

Benefits

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Equal Opportunity Employer

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.