Document Process Specialist II

Document Process Specialist Ii

Horace Mann is seeking a highly skilled and detail-oriented document process specialist ii to join our team. This position plays a critical role in ensuring accurate and timely handling of mail, business documents, and electronic document workflows. The ideal candidate will have strong technical expertise, a commitment to quality, and the ability to collaborate effectively with both it and business partners.

Key Responsibilities

• Perform document processing functions including opening, sorting, batching, scanning, indexing, and delivering incoming mail and business documents across all business lines within regulated timeframes.
• Manage electronic document workflows, ensuring quality control standards are met.
• Research and analyze documents that cannot be identified through automated document recognition.
• Support corporate scanning operation (cso) processes by applying technical expertise and quality methodologies.
• Utilize and troubleshoot kofax capture / kofax ktm software and dms repository systems.
• Conduct user acceptance testing (uat), track and report defects, and provide actionable insights to support management decisions.
• Partner with business stakeholders to ensure exemplary service on dms-related projects, requests, and research.
• Act as a liaison between it and business partners to implement changes in document processing systems.
• May be required to work irregular hours in a normal office environment.

Qualifications

pay range :

salary is commensurate to experience, location, etc.