Utility Billing Operations Manager

A company is looking for a Utility Billing Operations & Reliability Manager.

Key Responsibilities

Own the daily, weekly, and monthly billing cycles across all utilities and customers

Detect and investigate anomalies in billing data and reconcile outputs against utility statements

Maintain and refine operational runbooks, SOPs, and QA protocols for billing execution

Qualifications

5+ years of experience in billing operations, financial systems operations, or technical program management

Demonstrated ability to own and operate complex, high-impact systems independently

Proficient with dashboards and workflow tools such as Retool, Metabase, Jira, or equivalent

Experience in energy, fintech, SaaS billing, or regulated operations is highly desirable

Bachelor's degree in finance, accounting, data analytics, or engineering preferred