CRM Implementation Manager

Lynton (founded 1999) is a digital innovation agency graduating from 16 years as a HubSpot Elite partner into platform-agnostic CRM implementation and integration.

We serve small-medium enterprises and mission-based organizations with a focus on long-term partnership.

We're hiring a CRM Implementation Manager to lead client projects from Discovery through go-live You'll own the entire project lifecycle :

• Lead Discovery : stakeholder workshops, requirements gathering, platform evaluation Manage Implementation : CRM configuration, data migration, system integration, training, go-live Client relationship : primary point of contact, expectation management, trust-building Team coordination : lead internal specialists (integration architects, migration experts, trainers) Delivery : on-time, on-budget, high client satisfaction What You'll Do Client Leadership Serve as primary client contact and trusted advisor Lead stakeholder workshops and requirements sessions Facilitate platform selection and strategic decisions Manage expectations and navigate organizational politics Build consensus across competing priorities Executive-level communication and presentations Project Management Manage projects from Discovery through go-live (4-8 months typical) Coordinate internal team members and specialist partners Track timeline, budget, risks, and issues Produce client deliverables (requirements docs, recommendations, roadmaps) Ensure quality of technical work (integrations, migrations, configurations) Fixed-price or T&M project delivery (protect budget and margin) Technical Coordination Oversee CRM platform implementations (Salesforce, HubSpot, others) Coordinate data migrations (on-premise, legacy systems, 100K+ to millions of records) Manage integration projects (ERP, data warehouse, marketing automation, etc.) Review technical work for quality (don't need to execute, but must understand) Coordinate with implementation team and integration developers Ensure 99%+ data accuracy on migrations Discovery & Strategy Facilitate Discovery phases (6-8 weeks typical) Conduct stakeholder workshops across multiple departments Document requirements and prioritize features Lead platform evaluation processes Develop recommendations and implementation roadmaps Present findings to steering committees Required Qualifications Experience 5+ years managing CRM implementation projects Led 3+ full CRM implementations (Discovery → go-live) Implementation experience with Salesforce, HubSpot, and other CRMs Data migration projects (100K+ records) Multi-stakeholder projects (3+ departments or user groups) Experience with nonprofits, cultural instititons, small-medium enterprises, or similar sectors Skills Project Management : Timeline, budget, risk, stakeholder coordination Client Relationship : Trust-building, expectation management, difficult conversations Workshop Facilitation : Requirements gathering, platform evaluation, consensus-building Technical Understanding : CRM platforms, integrations, data migrations (coordinate specialists, not execute) Communication : Written (deliverables, status reports) and verbal (presentations, meetings) Strategic Thinking : See big picture, make informed recommendations, navigate trade-offs Platform Knowledge Salesforce (Nonprofit Cloud, Sales Cloud, configuration and workflows) HubSpot (all Hubs) Understanding of other CRM platforms (Dynamics, NetSuite, etc.) Integration concepts (APIs, data sync, middleware) Data migration methodologies Preferred Qualifications PMP, Agile, or Scrum certification Salesforce Administrator or HubSpot certification Experience with donor management systems (Raiser's Edge), ticketing systems, association management software Change management certification (Prosci, etc.) Zoo, aquarium, museum, or cultural institution sector experience What Success Looks Like Project Outcomes : On-time delivery (within committed timeline) On-budget (within fixed-price quote, protecting margin) High data accuracy (99%+ on migrations) Strong user adoption (100% of trained staff using system) Client satisfaction (NPS 9+, would refer Lynton) Reference and case study obtained Client Relationships : Clients trust you as advisor Stakeholders feel heard and aligned Expectations managed throughout (no surprises) Smooth escalation and issue resolution Optional SyncSmart ongoing engagement (conversion) Compensation & Benefits This is a contract-to-hire opportunity.

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