Solutions Eng 3 Cloud Services

Temple University's ITS Department is searching for a Solutions Engineer 3 Cloud Services!

Position Summary

This is a unique opportunity to join a cross-functional, cross-platform support team responsible for the timely delivery of mission-critical services at the University. The Solutions Engineer 3 Cloud Services will lead a team of accomplished engineers and architects, overseeing a large portfolio of collaboration, cloud, and infrastructure services. This role is ideal for highly self-motivated and collaborative individuals, as it provides exposure to all areas of Information Technology Services (ITS) and direct engagement with Schools and Colleges.

The incumbent will be responsible for ensuring seamless service operations, designing and implementing secure cloud solutions, and leading critical enterprise projects. They will also focus on optimizing processes, maintaining the ongoing status of key initiatives, and driving automation efforts. Additionally, they will play a pivotal role in managing relationships with customers, stakeholders, and peer organizations within ITS, ensuring alignment between IT services and institutional needs. Performs other duties as assigned.

THIS POSITION REQUIRES A BACKGROUND CHECK :

Personal Identifiable Information (PII)

Required Education and Experience :

• Bachelor's degree and at least 4 years of related technical experience.
• Extensive experience leading and / or managing enterprise cloud services, including Microsoft 365, Google Workspace, and public cloud environments (Azure, AWS, Google Cloud etc.).
• Prior experience supervising staff, providing mentorship, and fostering professional development.
• Experience handling critical incidents, ensuring business continuity, and optimizing IT operations.
• Experience supervising technical teams, leadership or management experience overseeing cloud services, collaboration platforms, and enterprise IT operations.

Required Skills & Abilities :

Preferred Skills & Abilities :

Essential Functions :

Service Management for Cloud & Collaboration Services :

Solutions Design & Security-Driven Architecture :

Project Management & Coordination :

Incident Management & Operational Leadership :

Leadership & Team Development :

This position is assigned a hybrid work arrangement (on-campus and remote), the duration of this hybrid work arrangement is at the discretion of Temple University and the Department.

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement : In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Go here to review : https : / / safety.temple.edu / reports-logs / annualsecurity-report You may request a copy of the report by calling Temple University's Campus Safety Services at 215- 204-7900.

Become a part of the Temple family and you will have access to the following :

A hybrid work schedule

Full medical, dental, vision coverage

Paid time off

11 Paid Holidays

Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE

A generous retirement plan and so much more!

T Grade : T28

Salary Range : $70,000 - $105,000

A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant's education and experience, all relevant internal equity considerations, department budget, and funding source.