Talent.com
HCP CRM Campaign Operations Project Manager

HCP CRM Campaign Operations Project Manager

ZipRecruiterMettawa, IL, United States
3 days ago
Job type
  • Full-time
Job description

Job DescriptionJob DescriptionCompany Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

The HCP CRM Campaign Operations Project Manager is part of the AbbVie Digital Lab and will be responsible for the day-to-day management, oversight and optimization of our Healthcare Professional (HCP) 1 : 1 marketing programs reporting to the Associate Director, Campaign Operations.

Responsibilities include :

  • Responsible for day-to-day management and oversight of medium-high complex brand CRM engagements including developing project plans, creating status reports, conducting weekly status meetings, following up / communicating with all stakeholders to ensure on-time, flawless execution of brand CRM programs.
  • Learn the business for the respective therapeutic areas / brands
  • Effectively work with multiple departments and agencies throughout project development and implementation to keep projects on time and ensure all requirements are met.
  • Proactively manage workload and continuously look for ways to improve brand campaigns to meet brands' objectives and goals by reviewing campaign performance, identifying optimization opportunities, and communicating them to the marketing team.
  • Develop and maintain project documents, timelines, proofing checklists and status reports. Possess minute-by-minute knowledge of all work in progress, identify risks and ways to mitigate issues.
  • Partner with cross functional / agency teams to create processes to capture requirements, gain approvals, document metadata, and verify data elements needed to execute campaigns.
  • Document change requests, notify the team, and understand timeline implications. Seek standardization, automation, and process improvement wherever possible to deliver on vision for the team of faster, better, cheaper year over year.
  • Prepare quarterly campaign audits and campaign performance SLAs and review with Associate Director
  • Identify any issues or concerns, the team has with cross functional and agency partners. Identify issues, identify root cause, and recommend corrective action where necessary
  • Monitors campaign performance and proactively provide recommendations to drive an increase in engagement.
  • Participate in the planning process with brands, internal cross functional teams, and their respective agency partners. Maintain check-ins with each team to track actual campaign activity and manage resources accordingly.
  • Prepares well-organized, clear, and concise communications and sets clear expectations. Creates quarterly business reviews with brand and omnichannel leaders

Key AbbVie Leadership Competencies :

  • Positive “all for one” approach to team deliverables and priorities.
  • Builds strong relationships to enable higher performance.
  • Learns, fast, grasps the “essence” and can change course quickly where indicated.
  • Raises the bar and is never satisfied with the status quo.
  • Creates a learning environment and open to suggestions.
  • Embraces the ideas of others, nurtures innovation and manages innovation to reality.
  • Significant Work Activities -Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
  • Qualifications

    Bachelor’s Degree in Business or Marketing or equivalent experience

  • 3-5 years of experience of Database Marketing, CRM, Email, Digital, Direct Mail, 1 : 1 marketing experience
  • Minimum of 3 years of hands-on work experience in client service, account or response management discipline
  • Digital marketing or interactive agency experience is a plus
  • Ability to lead multiple projects simultaneously in a fast-paced, dynamic environment.
  • Excellent written, verbal, and interpersonal communication skills to effectively work with team members
  • Analytical ability to identify optimization opportunities and program related issues
  • Enthusiastic, solution-oriented attitude in accepting work / new challenges
  • Excellent knowledge of Microsoft Office Software : Word, Excel, PowerPoint, and Outlook
  • Additional Information

    Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law :  ​​​

    The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​​

    We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical / dental / vision insurance and 401(k) to eligible employees.​​

    This job is eligible to participate in our short-term incentive programs. ​​​

    Note : No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

    AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer / Veterans / Disabled.

    US & Puerto Rico only - to learn more, visit

    US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more :

    Create a job alert for this search

    Campaign Manager • Mettawa, IL, United States

    Related jobs
    • Promoted
    Project Manager

    Project Manager

    ConvrSchaumburg, IL, US
    Full-time
    About Convr : Convr is an AI underwriting, data, and intelligent document processing workbench that drives world-class customer experiences. It delivers premium growth, insights and efficiency for com...Show moreLast updated: 30+ days ago
    • Promoted
    Project Manager

    Project Manager

    KonnectITChicago, IL, US
    Full-time
    IT projects across diverse environments.The ideal candidate will have strong knowledge of.PMP certification, and an understanding of the Software Development Life Cycle (SDLC).This role requires ex...Show moreLast updated: 17 days ago
    • Promoted
    Project Manager

    Project Manager

    Continua InteriorsLincolnshire, IL, US
    Full-time
    Through our offering of furniture, walls, and audio-visual solutions, Continua Interiors is on a mission to transform the way people work, learn and heal across the Midwest.Continua places great im...Show moreLast updated: 30+ days ago
    • Promoted
    Campaign Operations Manager

    Campaign Operations Manager

    VirtualVocationsElgin, Illinois, United States
    Full-time
    A company is looking for a Campaign Operations Manager to lead and optimize marketing campaigns.Key Responsibilities Develop and lead a high-performing team of Campaign Operations Specialists Ex...Show moreLast updated: 30+ days ago
    • Promoted
    Project Manager

    Project Manager

    PEAK CONSTRUCTION CORPORATIONDes Plaines, IL, US
    Full-time
    At PEAK Construction Corporation, we do more than build facilities — we build value, trust, long-term partnerships, and a culture where people come first. Headquartered in Rosemont, IL, with r...Show moreLast updated: 21 days ago
    • Promoted
    Manager, IT Organizational Readiness and Communications

    Manager, IT Organizational Readiness and Communications

    Endeavor HealthArlington Heights, IL, United States
    Full-time +1
    The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.Position : Manager, IT Organizational Readiness and Communications.Location : 3040 Sa...Show moreLast updated: 28 days ago
    • Promoted
    Sr. Project Manager

    Sr. Project Manager

    National Safety CouncilItasca, IL, US
    Full-time
    Save lives, from the workplace to anyplace.The National Safety Council is America’s leading nonprofit safety advocate.We focus on eliminating the leading causes of preventable injuries and de...Show moreLast updated: 6 days ago
    • Promoted
    Project Manager I (Contract)

    Project Manager I (Contract)

    Blue Star Partners LLCDes Plaines, IL, US
    Full-time
    Des Plaines, IL (Onsite or Hybrid as required).Strong possibility of extension.We are seeking a results-driven.This role will manage all phases of the. The ideal candidate will possess strong organi...Show moreLast updated: 1 day ago
    • Promoted
    Project Manager - Chicago, IL

    Project Manager - Chicago, IL

    Crothall HealthcareChicago, IL, US
    Full-time
    Project Manager - Shirley Ryan AbilityLab.Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry.Crothall se...Show moreLast updated: 8 days ago
    • Promoted
    Complex Project Manager - Customer & Experience Transformation

    Complex Project Manager - Customer & Experience Transformation

    Computer Task Group, IncChicago, IL, US
    Full-time
    CTG is seeking to fill a Complex Project Manager – Customer & Experience Transformation opening for our client in Chicago, IL. Manage IBM’s largest and most complex Interactive Exper...Show moreLast updated: 14 days ago
    • Promoted
    Project Manager

    Project Manager

    PaylocitySchaumburg, IL, US
    Full-time
    Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growi...Show moreLast updated: 29 days ago
    • Promoted
    Senior Campaign Operations Project Manager

    Senior Campaign Operations Project Manager

    AbbVieMettawa, IL, US
    Full-time
    AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkab...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Project Manager - Healthcare Construction - Chicago

    Project Manager - Healthcare Construction - Chicago

    Michael PageChicago, IL, US
    Full-time
    Run the scheduling from project inception to finish.Manage financial aspects including estimating, budgets, and cost reports. Conduct weekly meetings and communicate daily with the Superintendent an...Show moreLast updated: 17 hours ago
    • Promoted
    Upstream Product Manager

    Upstream Product Manager

    VistaApex SolutionsRacine, WI, US
    Full-time
    Onsite / Hybrid, Racine, Wisconsin (Corporate Headquarters).Vice-President, Research & Development, Regulatory & Quality. Other key dotted lines : Marketing, KOL and Clinical Team, Operations.V...Show moreLast updated: 30+ days ago
    • Promoted
    Project Management

    Project Management

    Level 10, LLCHoffman Estates, IL, US
    Full-time
    In agreement with our mission at Level 10 in creating authentic, engaging and long-term relationships, we would like to extend any candidate the opportunity to apply and engage in an a conversation...Show moreLast updated: 6 days ago
    • Promoted
    Marketing Operations Project Manager

    Marketing Operations Project Manager

    VirtualVocationsElgin, Illinois, United States
    Full-time
    A company is looking for a Marketing Operations Project Manager to drive efficiency and performance within the marketing team. Key Responsibilities Lead project management across marketing initiat...Show moreLast updated: 30+ days ago
    • Promoted
    PMP Project Manager (HealthCare)

    PMP Project Manager (HealthCare)

    IPS Technology ServicesElk Grove Village, IL, US
    Full-time
    Effective written and verbal communication skills.Ability to maintain document repository organization.Assisting to ensure agreed upon planning documentation is adhered to.Assigned Personnel will d...Show moreLast updated: 2 days ago
    • Promoted
    Project Manager I

    Project Manager I

    Blue Star Partners LLCDes Plaines, IL, US
    Full-time
    Des Plaines, IL – Onsite – Local candidates only.Hours over 40 will be paid at Time and a Half).The Project Manager I is responsible for overseeing the activities and personnel involved...Show moreLast updated: 30+ days ago