Talent.com
Team Member
Team MemberRensko Holdings • Columbus, Ohio, United States, 43202
No longer accepting applications
Team Member

Team Member

Rensko Holdings • Columbus, Ohio, United States, 43202
30+ days ago
Job type
  • Full-time
Job description

Team Member

The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.

Hospitality & Guest Service

  • Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot / exterior and a clean and inviting dining room
  • Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate
  • Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge
  • Enhances the guest experience by following the S.E.T. Principles : Smile, Eye Contact, Thank You
  • Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest's order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids
  • Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru
  • Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests' needs
  • Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
  • Listens carefully to guests and apologizes for the experience in the case of a complaint

Restaurant Operations

  • Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided
  • Prepares all products as required, following the order monitor to ensure the accuracy of every order
  • Communicates showcase and product needs to ensure proper product availability for guests
  • Regularly takes temperatures of the required products and records in the Time & Temperature Log

    • Policies & Procedures

  • Follows all restaurant policies, procedures and standards
  • Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant
  • Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner

    • Health & Safety

  • Works in compliance with occupational health and safety legislation
  • Knows, understands and follows safe work practices and procedures
  • Uses or wears personal protective equipment or clothing as required
  • Reports all injuries / illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner
  • Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

    • Postural & Physical Demands Requirements

  • Frequent reaching above waist, chest, and shoulder level, as well as below waist level
  • Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)
  • Continuous standing on tiled surfaces for all tasks
  • Ability to stand for long periods of time without a break
  • Frequent hip flexion while walking for all tasks
  • Occasional lifting of boxes of supplies / products weighing from
  • Occasional lifting of milk crates weighing between 5 – 30 lbs. vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter height
  • Frequent exposure to cold / below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)
  • Must be 16 years of age or older.

    • PIc02c6b0418d7-30511-39086849

    Create a job alert for this search

    Team Member • Columbus, Ohio, United States, 43202

    Related jobs
    TEAM MEMBER

    TEAM MEMBER

    Checkers & Rally's • St. Louis, MO, US
    Full-time
    At Checkers & Rally’s we make a difference in people’s lives by serving our Franchisees, Teams, and Guests.As a member of the team you will be responsible for helping ensure we are 1st Choice for o...Show more
    Last updated: 30+ days ago
    Team Member

    Team Member

    Pizza Hut • ALTON, IL, US
    Full-time
    Flynn Hut joined the Pizza Hut system in 2021.In 2023, we expanded internationally acquiring Pizza Hut’s master franchisee in Australia with 260+ units. Today we are the largest Pizza Hut franchisee...Show more
    Last updated: 30+ days ago
    Crew Member

    Crew Member

    McDonalds • Jerseyville, IL, USA
    Full-time
    Join the team at McDonalds and help us provide delicious food and great service to our customers.As a Crew Member, you will be responsible for taking orders, preparing food, and keeping the restaur...Show more
    Last updated: 23 days ago • Promoted
    Team Member

    Team Member

    Noodles & Company® • RICHMOND HEIGHTS, MO, US
    Part-time
    We are dedicated to our core values; letting you love what you do and do what you love! We operate with integrity, humanity, and by empowering our employees to advance their careers!.We cherish and...Show more
    Last updated: 30+ days ago
    Team Member

    Team Member

    Tractor Supply • Saint Louis, MO, US
    Full-time
    The Team Member is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while delivering a Legendary Customer Experience.Do you...Show more
    Last updated: 30+ days ago • Promoted
    Hourly Team Member

    Hourly Team Member

    McAlister's Deli • ARNOLD, MO, US
    Full-time
    Our Hourly Team Member role can encompass a range of different responsibilities depending on your interest : .The food runner duties include : Delivers orders to guests in the dining room and ensures ...Show more
    Last updated: 30+ days ago
    Team Member

    Team Member

    Arby's • JERSEYVILLE, IL, US
    Full-time
    Flynn Arby’s joined Flynn Group in 2018 with the acquisition of 300+ restaurants.Today we are the largest Arby’s franchisee in the world and continue grow by building new stores and acquiring other...Show more
    Last updated: 30+ days ago
    Team Member POP802

    Team Member POP802

    Popeye's • Alton, IL, United States
    Full-time
    At Popeyes, we’re all about serving bold, craveable flavors and creating joyful guest experiences.With a rich Louisiana heritage and a passion for people, we’ve become one of the world’s most belov...Show more
    Last updated: 25 days ago