Senior Technical Product Manager

Aledade • Bethesda, MD, United States

7 days ago

Job type

Full-time

Job description

Overview

Employer Industry : Healthcare Technology

Why consider this job opportunity :

Opportunity for career advancement and growth within the organization
Flexible work schedules and the ability to work remotely
Comprehensive benefits package, including health, dental, and vision insurance paid up to 80%
Robust time-off plan, including 21 days of PTO in your first year and 12 weeks paid parental leave
Stock options and a 401(k) with up to 4% match
Supportive and inclusive work environment focused on public health

Responsibilities

Partner with business owners to develop a shared vision for the employer's Zendesk ecosystem and advocate for this perspective

Optimize live user workflows and capabilities by monitoring key metrics and user feedback

Collaborate with internal teams and end users to understand requirements and support execution

Write detailed user stories for new features, defining business rationale and success criteria

Develop short- and long-term roadmaps that deliver maximum value with minimum risk

Qualifications

8+ years of product management experience in technology, technology-enabled services, or SaaS products

Proven track record in customer service, contact center, or ITSM space, including experience with ticketing systems

Experience with SaaS ticketing systems, especially Zendesk, Salesforce, and / or ServiceNow

Experience with integrations between enterprise applications such as Zendesk and Salesforce

Excellent organizational and communication skills with an emphasis on problem-solving

Preferred Qualifications

Deep understanding of Zendesk and Salesforce platform features and capabilities

Demonstrated innovation in designing SaaS product enhancements that improve user experience

Experience using data and primary research to inform solution design

Familiarity with the software development lifecycle and methodologies, preferably SAFe Agile / Scrum

Knowledge of healthcare administrative and clinical data sets

#HealthcareTechnology #ProductManagement #RemoteWork #DiversityAndInclusion #CareerGrowth

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Technical Product Manager • Bethesda, MD, United States