Senior Associate

Job Description

Job Description

Description : Summary :

Next Adventure surrounds itself with employees who are passionate about the outdoors and want to make a positive impact in the company every day. The role of every Senior Associate is to promote our mission :

Inform. Outfit. Excite.

At its core, Next Adventure is a sales organization built around serving our customers and community. Every team member, regardless of role, is expected to support this mission and stay connected to the retail floor.

General Description of Position :

The Senior Associate is the first promotion that can be achieved by an Associate. This position is available at any time for an Associate to apply for. To be qualified for this position Associates must be able to show key skills in the Point of Sale System, sales, Inventory management, merchandising, and product knowledge. Senior Associates are expected to be leaders among their peers, be able to problem solve independently, and be autonomous in the daily work that needs to get done. This position is able to resolve customer complaints independently and find win-win solutions. The Senior Associate is the right hand of the Shift Leads and responsible for backing up the leadership team on any decisions they make.

Job Responsibilities :

• Be a cornerstone of knowledge on the retail floor.
• Confidently work in any retail department and speak intelligently about any product sold at their location.
• Perform advanced Point of Sale and Warehouse Management Systems functions : open / close register, voucher in inventory, slip items, adjust inventory, and create manual transfers.
• Be able to effectively train Associates on the retail floor on operations and product knowledge.
• Work directly with the Shift Leads to implement and uphold Retail Floor operations.
• Perform regular cycle counts on store inventory.
• Be a master of merchandising products, and creating retail displays.
• Regularly monitor that all Associates are following safety protocols.
• Buy used gear the Next Adventure way and know how to use the RAPID software.
• Be able to handle customer complaints and find win-win solutions.
• To help facilitate warranty claims properly, while being able to identify unique solutions outside of the manufacturer's warranty.
• Be able to work effectively in the rental department as needed and meet the standards laid out for all entry level Technicians.
• Perform basic Rental functions : issuing rental articles, returning rental articles, creating customer profiles, and setting up reservations.
• Sandy and Grand- Perform moderate level boot fitting skills : must be able to measure in mondo point, read last, shell fit, size boots properly, perform liner heat molds, adjust canting, cut / fit insoles, and know when to ask for help.

Requirements : Qualifications :

Key Competencies :

Hiring Process at Next Adventure - What to Expect :

Next Adventure provides the following benefits to full-time (FT) employees :

Next Adventure provides additional perks to any employee as follows :