Contact Center Supervisor

A company is looking for a Contact Center Supervisor with Security Clearance.

Key Responsibilities

Lead and support a team of 100 Contact Center Agents and 5 Senior Agents

Monitor workload distribution and ensure service standards are met

Address escalated customer concerns and oversee service recovery

Required Qualifications

Bachelor's degree required (BA / BS)

Minimum of 2 years as a Contact Center Supervisor and 4 years of call center experience

Strong knowledge of Workforce Management processes and call center operations

Ability to motivate a large, diverse team in a fast-paced environment

Must live within 50 miles of a Veterans Affairs Medical Center (Phoenix, Salt Lake City, or Reno)