Call Center Representative

Job Description

Job Description

Job Summary : Call Center Representative

The Call Center Representative is responsible for managing all aspects of scheduling a patient's surgery while acting as the liaison between patients, physicians, and surgical facilities. This role ensures seamless coordination of the surgical process, pre-surgical testing, authorizations, and physician OR block time. The ideal candidate thrives in a high-volume call environment and consistently delivers superior patient service.

Key Responsibilities :

Coordinate and schedule surgical procedures, pre-surgical testing, and physician OR block time.

Serve as the primary point of contact for patients, physicians, and external facilities.

Obtain necessary authorizations and ensure accurate documentation.

Triage incoming calls from patients, ERs, and outside facilities to appropriate staff or providers.

Retrieve and forward messages from the main and prescription refill lines to MDs and medical assistants.

Maintain patient safety, satisfaction, and communication throughout the surgical scheduling process.

Required Qualifications :

Customer service experience in a high call-volume environment.

Superior organizational skills and attention to detail.

Ability to interact professionally with patients, physicians, and external facilities.

Preferred Qualifications :

Prior experience in a medical office or healthcare setting.

Experience handling a high volume of phone calls in a professional setting.

Work Schedule :

Monday-Friday, 8 : 00am-5 : 15pm.

Selling Points :

Temp-to-perm opportunity.

Room for growth and advancement within the organization.

For California Applicants :

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?