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Dispatch Support Representative
Dispatch Support RepresentativeFIDELITONE • Manassas, VA, US
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Dispatch Support Representative

Dispatch Support Representative

FIDELITONE • Manassas, VA, US
28 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description

The Dispatch Support Representative 1 is responsible for the timely communication to customers, clients, operations, and customer service on status of Fidelitone delivery routes. The Dispatch Support Representative 1 will work and communicate closely with drivers, installers and warehouse personnel to ensure FIDELITONE customers receive timely communication on delivery status.

ESSENTIAL FUNCTIONS

  • Communicate with drivers and installers to ensure timely delivery to FIDELITONE Last Mile customers
  • Communicate with schedulers and warehouse personnel to verify accurate staging, delivery and removal of freight for FIDELITONE clients
  • Responsible for sorting and preparing all delivery paperwork
  • Operate FIDELITONE routing software to effectively communicate with drivers
  • Works with and assists drivers and customers to problem solve and provide excellent customer service
  • Effectively communicates incidents / accidents that may occur and reports appropriately to Corporate Safety team and appropriate Operations staff
  • Responsible for communicating cancelled or rescheduled deliveries to end customer and client
  • Other duties as assigned

Required Skills

  • Ability to operate FIDELITONE routing software to effectively communicate with drivers
  • Working knowledge of DOT and Hours-of-Service (HOS) regulations for Commercial operators
  • Ability to interact with internal / external customers
  • Ability to communicate effectively across all levels of management, peers, and clients
  • Excellent problem-solving, task prioritization, follow-up, and customer service skills required
  • Intermediate computer proficiency in Excel and Word
  • Required Experience

  • High school diploma or equivalent
  • 0-2 years dispatch, call center or logistics / supply chain experience
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    Dispatch • Manassas, VA, US

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