Job Summary : We are seeking a highly skilled vaya ACM Specialist with extensive experience in IVR systems, call flows, vectors, and adjunct routing . The ideal candidate will possess strong hands-on knowledge of vaya Aura, Avaya ACM, Avaya Session Manager , and QoS configurations . This role requires exceptional troubleshooting, analytical skills, and communication capabilities to support complex multi-layered network environments and call center operations.
Key Responsibilities :
- Perform requirement analysis and provide technical expertise in vaya ACM, IVR , and djunct routing .
- Develop, implement, and troubleshoot call flows, vectors , and system architecture .
- Configure and support vaya Session Manager , ensuring QoS optimization , bandwidth analysis, and jitter troubleshooting.
- Collaborate with cross-functional teams in a geographically dispersed environment to deliver seamless telephony solutions.
- Monitor and maintain CTI integrations , LAN / WAN communications , and VXML implementations .
- Ensure optimal performance of call center infrastructure using WS cloud solutions and OpenShift .
- Provide structured program updates using PowerPoint and Visio for effective communication and stakeholder alignment.
- Work under tight deadlines and high-pressure situations , demonstrating excellent problem-solving abilities .
- Conduct regular reporting, prioritization, and documentation to ensure compliance and efficiency .
Required Qualifications :
Extensive experience in Avaya Aura, ACM, IVR, and Call Flows.Proficiency in VXML, Java, and CTI integration.Hands-on expertise in Avaya Session Manager and QoS configurations.Experience with cloud platforms like AWS and OpenShift.Strong knowledge of call center operations and complex network environments.Exceptional communication skills (written & verbal) and ability to present structured reports.bility to work independently with self-motivation and drive.Preferred Qualifications :
Experience in program management and communication strategies .Familiarity with database structures in cloud environments (AWS) .Prior experience in OpenShift deployments .dditional Information :
In-person interview required (Only local candidates will be considered).This role requires highly motivated and self-directed individual with the ability to handle dynamic challenges.