Avaya Developer | Avaya ACM Specialist

Job Summary : We are seeking a highly skilled vaya ACM Specialist with extensive experience in IVR systems, call flows, vectors, and adjunct routing . The ideal candidate will possess strong hands-on knowledge of vaya Aura, Avaya ACM, Avaya Session Manager , and QoS configurations . This role requires exceptional troubleshooting, analytical skills, and communication capabilities to support complex multi-layered network environments and call center operations.

Key Responsibilities :

• Perform requirement analysis and provide technical expertise in vaya ACM, IVR , and djunct routing .
• Develop, implement, and troubleshoot call flows, vectors , and system architecture .
• Configure and support vaya Session Manager , ensuring QoS optimization , bandwidth analysis, and jitter troubleshooting.
• Collaborate with cross-functional teams in a geographically dispersed environment to deliver seamless telephony solutions.
• Monitor and maintain CTI integrations , LAN / WAN communications , and VXML implementations .
• Ensure optimal performance of call center infrastructure using WS cloud solutions and OpenShift .
• Provide structured program updates using PowerPoint and Visio for effective communication and stakeholder alignment.
• Work under tight deadlines and high-pressure situations , demonstrating excellent problem-solving abilities .
• Conduct regular reporting, prioritization, and documentation to ensure compliance and efficiency .

Required Qualifications :

Preferred Qualifications :

dditional Information :