Assistant Specialist, Store Operations – Store Communication Job at Abercrombie

Assistant Specialist, Store Operations – Store Communication

The Store Operations team is the Global Home Office (GHO) support for store associates and communications in Abercrombie & Fitch, abercrombie kids, Hollister and Gilly Hicks stores worldwide. The Store Communications team is responsible for acting as a catalyst between the global field and all other GHO departments, delivering quality and effective communication tools and resources to drive increased field execution and engagement.

Responsibilities include creating, implementing, and evolving communications strategies working closely with various teams and functions to ensure our global associates, management, and leadership have the content, information, and knowledge they need, when they need it.

This role develops and delivers store communication for all Hollister and Gilly Hicks product-facing categories, providing associates with accurate, streamlined information and clear direction. The position supports the ongoing evolution of store communication to ensure associates can execute business-critical activities efficiently and effectively.

This job is located at our Global Home Office in Columbus, Ohio.

What Will You Be Doing?

• Assists in organizing, designing, and delivering branded store communication, including pricing and promotions, product knowledge, visual merchandising, marketing, and test information.
• Supports special projects and process improvements, enhancing visual communications and tools.
• Attends visual and marketing meetings to understand branded product and marketing strategy for each set.
• Maintains the internal tracker for all outgoing floorset, pricing, and related documents, ensuring deadlines are met and teams have access to up-to-date information.
• Publishes store pricing and distributes floorset documentation via the Visual Merchandising system, ensuring accurate and timely delivery to stores.
• Maintains product-facing communications, tools, and resources on the Associate Hub, ensuring accuracy, organization, and easy access for stores.
• Partners with Stylists to develop and deliver front-of-store and form merchandising directives.
• Coordinates with the Communication Strategy team to ensure applicable updates are delivered to the correct store groups.
• Identifies country-specific needs within documentation while maintaining consistent company standards.
• Monitors and responds to team chats and incident reports to troubleshoot store issues.
• Continuously develops knowledge of Adobe Creative Suite, Microsoft Office 365, and in-store operations.

What Do You Need To Bring?

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.

Benefits include :

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER

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