Talent.com
Retail Banker II Float - Part Time 30hr - Lake City Area

Retail Banker II Float - Part Time 30hr - Lake City Area

TD BankLake City, FL, US
25 days ago
Job type
  • Part-time
Job description

Retail Banker II Float

The Retail Banker II Float is a customer liaison that is integral to delivering TD's brand promise by utilizing financial expertise and consultative advice in advising customers regarding personal banking solutions / needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help customers achieve their financial goals and optimize their relationship with TD. This role is accountable for working in multiple locations; thus having the ability to work in different contexts and settings.

Depth & Scope :

  • Acts as a subject matter expert in the store for both customers and colleagues regarding all products, services, policies, and procedures of TD, especially regarding both personal banking and business banking.
  • Requires a broad knowledge and understanding of the full product suite, services and processes of business area, and could be characterized by moderate complexity / risk.
  • Makes product recommendations based on customer needs and highlights product features and benefits that support customers through challenging times and life events, save time and money, and exceed their needs.
  • Utilizes Customer Relationship Management tools to proactively play a key role in customer assessments, proactively identifies customer solutions and lead-focused outbound sales activities.
  • Evaluates issues, errors and problems based on practices and existing precedents or procedures.
  • Explains detailed and / or complicated information within the team.
  • Builds working relationships with customers and related teams.
  • Requires full proficiency gained through job related training to perform a range of activities.
  • Participates in customer outreach, servicing and advice activities to deliver on our unexpectedly human promise.
  • Engages in conversations with customers about loan products, facilitates the application intake.
  • Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

Education & Experience :

  • HS Diploma or GED required; 2 year degree preferred.
  • Two or more years of related experience required.
  • Teller experience (Preferred).
  • Cross trained to take customer transactions.
  • Requires agility, teamwork and flexibility to adapt to different locations and environments.
  • Must be able to do same day travel to multiple work locations within a designated region or area.
  • Superior customer service skills.
  • Strong organization skills to handle multiple tasks in a fast-paced environment.
  • Excellent communication skills with ability to be concise, clear and consistent.
  • Demonstrated effective problem-solving skills.
  • Demonstrated ability to schedule and prioritize work.
  • Demonstrated ability to work independently and within deadlines.
  • Proficient in Microsoft Office.
  • Ability to provide community services, including, but not limited to, financial education classes.
  • Notary License (Preferred).
  • Customer Accountabilities :

  • Delivers legendary experience by helping customers, building relationships, delivering service and advice to TD customers.
  • Understands and supports the bank's customer service strategy; delivers customers end-to-end advice they expect : (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating for them with proactive insights & recommendations.
  • Serves as a customer advocate in providing customer resolution, proactive tips and insights on saving time & money.
  • Consistently executes appropriate behaviors to deliver a legendary customer experience that is unexpectedly human in the store through either effective problem resolution or providing sound advice that yields a solution.
  • Establishes and nurtures customer relationships by consistently displaying product knowledge, actively listening to customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referral.
  • Utilizes the customer relationship management tools to understand and gather customer information to allow for customer insights to be built to yield a deeper customer experience and journey.
  • Engages in lobby leadership by orchestrating customer flow, warmly welcome, discover initial needs and guides customer appropriately.
  • Understands customer preferences with banking (when and how they want) and educates customers on self-service options that meet their needs.
  • May act as a point of escalation for customer questions or concerns.
  • May perform a variety of (teller) transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures.
  • Understands and supports the bank's customer service strategy.
  • Considers the impact of decisions on the well-being of TD, its customers and stakeholders.
  • Provides the highest level of customer service when dealing with internal partners, vendors or our customers - WOW at every opportunity.
  • Improves customer financial confidence by sharing financial knowledge to help customers meet and exceed their financial goals.
  • Acts as a brand champion both internally and externally.
  • Champions customer service activities; supporting customers through challenging times and life events.
  • Recognizes transaction needs of clients and educates clients on self-service channels including digital options.
  • Brings your genuine self and turns each banking transaction into a personalized interaction, one customer at a time.
  • Delivers end to end advice to customers by providing information and tools for financial management that helps customers achieve their goals, and provides real time insights.
  • Shareholder Accountabilities :

  • Promotes full suite of products, sales, services and banking capabilities.
  • Understands and applies operating policies and procedures.
  • Supports the timely and accurate completion of business processes and procedures.
  • Escalates non-standard or high risk transactions / activities as necessary.
  • Ensures documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations.
  • Ensures necessary due diligence to support the accuracy of all customer transactions / activities.
  • Be knowledgeable of and complies with Bank Code of Conduct.
  • Contributes to business objectives for Operational Excellence by fully understanding accountability in driving an operationally sound location.
  • Executes with excellence by adhering to all Risk and Control Policies and Procedures.
  • Employee / Team Accountabilities :

  • Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues / points of interest.
  • Supports the team by continuously enhancing knowledge / expertise in own area and participates in knowledge transfer within the team and business unit.
  • Participates in personal performance management and development activities.
  • Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.
  • Contributes to a fair, positive and equitable environment that supports a diverse workforce.
  • Acts as a brand ambassador for your business area / function and the Bank, both internally and / or externally.
  • Utilizes feedback through coaching sessions to demonstrate stronger performance.
  • Establishes relationships with partner bankers to make effective referrals to them.
  • Contributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the team.
  • Collaborates with team members in contributing to the success of the team and organization.
  • Actively seeks opportunities to improve delivery of work with high attention to quality standards.
  • Actively takes ownership of own career and aspirations. Seeks out diverse feedback to continuously develop and enhance skills.
  • Positively embraces change.
  • Adheres and participates in TD's Shared Commitments and code of conduct expectations.
  • Engaged in advancing and sustaining a unique, inclusive culture that reflects TDs diversity agenda, and creates an extraordinary employee experience.
  • OCC Language :

  • This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. 5102 et seq., and its implementing regulations, 12 CFR
  • Create a job alert for this search

    Retail Banker Ii Float • Lake City, FL, US

    Related jobs
    • Promoted
    CDL-A - Regional Van Truckload truck driver - home weekly

    CDL-A - Regional Van Truckload truck driver - home weekly

    SchneiderSanderson, FL, United States
    Full-time
    Regional Van Truckload truck driver - home weekly.Predictable power lanes with a high volume of freight.Consistent freight allows for maximum drive time and less down time.Dispatched in advance, al...Show moreLast updated: 30+ days ago
    • Promoted
    Caregiver / Home Health Aide

    Caregiver / Home Health Aide

    All Ways Caring HomeCareStatenville, GA, United States
    Full-time
    At All Ways Caring HomeCare our Caregivers play a crucial role in providing individualized care that suits the needs of each client in the comfort of their homes. It is our goal to identify individu...Show moreLast updated: 30+ days ago
    • Promoted
    Border Patrol Agent - Earn up to $30,000 in Recruitment Incentives

    Border Patrol Agent - Earn up to $30,000 in Recruitment Incentives

    U.S. Customs and Border ProtectionBranford, Florida, US
    Permanent
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 4 days ago
    • Promoted
    Food Service Director

    Food Service Director

    AramarkSanderson, FL, US
    Full-time
    Job Description The Food Service Director at the Baker Re-Entry Facility (Corrections) is a management position responsible for developing and executing dining solutions to meet customer needs and ...Show moreLast updated: 23 hours ago
    • Promoted
    Entry-Level Border Patrol Agent – $30,000 Sign-On Bonus

    Entry-Level Border Patrol Agent – $30,000 Sign-On Bonus

    United States Customs and Border ProtectionLake Butler, FL, United States
    Full-time
    IMPORTANT NOTICE : Duty assignments available at time of offer may include the Southwest Border including prioritized locations. Border Patrol determines duty assignments at time of offer based on op...Show moreLast updated: 20 days ago
    • Promoted
    Travel Radiology Tech - $1,813 to $2,013 per week in Sanderson, FL

    Travel Radiology Tech - $1,813 to $2,013 per week in Sanderson, FL

    AlliedTravelCareersSanderson, FL, US
    Full-time +1
    AlliedTravelCareers is working with Jackson HealthPros to find a qualified Rad Tech in Sanderson, Florida, 32087!.Jackson HealthPros is excited to add an experienced Radiologic Technologist / X-Ray...Show moreLast updated: 11 days ago
    • Promoted
    Assistant Manager (8897) Lake Park GA

    Assistant Manager (8897) Lake Park GA

    Domino'sStatenville, Georgia, US
    Permanent
    BENEFITS including Medical, Dental and Paid Vacation (subject to eligibility requirements) • • •.Any additional information you require for this job can be found in the below text Make sure to read th...Show moreLast updated: 10 days ago
    • Promoted
    United States Border Patrol Agent

    United States Border Patrol Agent

    U.S. Customs and Border ProtectionFort White, Florida, US
    Permanent
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 4 days ago
    • Promoted
    Part Time - Work from Home - Online Product Tester - No experience ($25-$45 per hour)

    Part Time - Work from Home - Online Product Tester - No experience ($25-$45 per hour)

    OCPABranford, Florida, us
    Remote
    Part-time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...Show moreLast updated: 30+ days ago
    • Promoted
    Border Patrol Agent

    Border Patrol Agent

    U.S. Customs and Border ProtectionFort White, FL, United States
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 30+ days ago
    • Promoted
    CDL-A Refrigerated Truck Driver in Sanderson, FL

    CDL-A Refrigerated Truck Driver in Sanderson, FL

    AllTruckJobsSanderson, FL, US
    Full-time
    Regional Van Truckload truck driver - home weekly.Predictable power lanes with a high volume of freight.Consistent freight allows for maximum drive time and less down time.Dispatched in advance, al...Show moreLast updated: 30+ days ago
    • Promoted
    Border Patrol Agent – Law Enforcement Career, $30,000 Recruitment Incentive

    Border Patrol Agent – Law Enforcement Career, $30,000 Recruitment Incentive

    United States Customs and Border ProtectionOkefenokee, GA, United States
    Full-time
    IMPORTANT NOTICE : Duty assignments available at time of offer may include the Southwest Border including prioritized locations. Border Patrol determines duty assignments at time of offer based on op...Show moreLast updated: 20 days ago
    • Promoted
    Licensed Salon Hair Stylist-We're Expanding-Be Part of the Launch

    Licensed Salon Hair Stylist-We're Expanding-Be Part of the Launch

    Hair CutteryWestlake, FL, United States
    Full-time
    Licensed Hair Stylist - Let Your Talent Pay OffCreate.At Hair Cuttery, stylists aren't just employees, they're the magic behind the mirror. We give you the tools, technology and training to turn you...Show moreLast updated: 22 days ago
    • Promoted
    Survey Taker : Earn up to $25 per survey (Remote)

    Survey Taker : Earn up to $25 per survey (Remote)

    Earn HausLake Butler, FL, United States
    Remote
    Full-time +1
    Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion. You will help influence brand decisions on se...Show moreLast updated: 30+ days ago
    • Promoted
    Border Patrol Agent (Entry Level) – Up to $30,000 Hiring Bonus

    Border Patrol Agent (Entry Level) – Up to $30,000 Hiring Bonus

    United States Customs and Border ProtectionFargo, GA, United States
    Full-time
    IMPORTANT NOTICE : Duty assignments available at time of offer may include the Southwest Border including prioritized locations. Border Patrol determines duty assignments at time of offer based on op...Show moreLast updated: 20 days ago
    • Promoted
    • New!
    Experienced Border Patrol Agent, Up to $30,000 Sign-On Bonus

    Experienced Border Patrol Agent, Up to $30,000 Sign-On Bonus

    United States Customs and Border ProtectionOkefenokee, GA, United States
    Full-time
    Border Patrol Agent - Experienced (GS11) Check out this higher-salaried federal law enforcement opportunity with U.Your current or prior law enforcement experience may qualify you for this career o...Show moreLast updated: 15 hours ago
    • Promoted
    Border Patrol Agent

    Border Patrol Agent

    United States Customs and Border ProtectionBranford, FL, United States
    Full-time
    IMPORTANT NOTICE : Duty assignments available at time of offer may include the Southwest Border including prioritized locations. Border Patrol determines duty assignments at time of offer based on op...Show moreLast updated: 20 days ago
    • Promoted
    • New!
    Experienced Border Patrol Agent - Up to $30,000 Recruitment Incentive

    Experienced Border Patrol Agent - Up to $30,000 Recruitment Incentive

    United States Customs and Border ProtectionO Brien, FL, United States
    Full-time
    Border Patrol Agent - Experienced (GS11) Check out this higher-salaried federal law enforcement opportunity with U.Your current or prior law enforcement experience may qualify you for this career o...Show moreLast updated: 15 hours ago