Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • San Leandro, CA, US
No longer accepting applications
Associate Team Leader

Associate Team Leader

H&R Block • San Leandro, CA, US
25 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It would be even better if you also had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What you'll bring to the team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work for Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The community you will join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Pay Range Information

    The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and / or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

    Pay Range

    $11.00 - $29.00 / Hr.

    Sponsored Job #4927

    Create a job alert for this search

    Associate Team Leader • San Leandro, CA, US

    Related jobs
    Shift Leader

    Shift Leader

    sweetgreen • Campbell, CA, US
    Full-time +1
    A Healthier Future Starts With You!.Every great team is led by a great leader.As a Shift Leader, youll support daily restaurant operations and bring our mission to life, building healthier communit...Show more
    Last updated: 1 day ago • Promoted
    Implementation Team Lead (Remote- US)

    Implementation Team Lead (Remote- US)

    SpryPoint • Concord, CA, US
    Remote
    Full-time
    Implementation Team Lead (Remote- US).Simply put, SpryPoint provides Smart Solutions for Smart Utilities.Founded in 2011, SpryPoint is a leading provider of cloud-based solutions for the utility se...Show more
    Last updated: 22 days ago • Promoted
    Shift Lead

    Shift Lead

    Walgreens • Fremont, CA, US
    Part-time
    Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day...Show more
    Last updated: 30+ days ago • Promoted
    Associate Team Leader

    Associate Team Leader

    H&R Block • Benicia, CA, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 25 days ago • Promoted
    Checkout Team Associate

    Checkout Team Associate

    Walmart • Pittsburg, CA, US
    Full-time +1
    Loveridge Rd Pittsburg, CA 94565-5021.Shift may start between 8 : 00am - 11 : 00am.Shift may start between 1 : 00pm - 4 : 00pm. Front End Checkout associates run our registers.They smile, greet and thank cu...Show more
    Last updated: 1 day ago • Promoted
    Member Experience Associate

    Member Experience Associate

    EarnIn • Mountain View, CA, US
    Full-time
    This job will be a great fit for an individual who is an empathetic customer-obsessed individual who loves to solve problems. As a Fintech company where customer care is an integral function, our su...Show more
    Last updated: 30+ days ago • Promoted
    Lot Associate

    Lot Associate

    Home Depot (Retail) • Concord, CA, US
    Full-time
    Lot Associates assist customers with the loading of their vehicles and also monitor and maintain the entrance of the store. Lot Associates also are responsible for maintaining a sufficient quantity ...Show more
    Last updated: 30+ days ago • Promoted
    Associate Team Leader

    Associate Team Leader

    San Jose Staffing • San Jose, CA, US
    Full-time +1
    Our Company At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We a...Show more
    Last updated: 22 days ago • Promoted
    Product and Development Team Leader

    Product and Development Team Leader

    Volaris Group • San Jose, CA, US
    Full-time
    Sunrise Product And Development Team Leader.The Sunrise Product and Development Team Leader is responsible for supervising the QA, Development, and Product Analyst teams at Sunrise.The role ensures...Show more
    Last updated: 21 days ago • Promoted
    Produce Associate Team Leader (Assistant Department Manager)

    Produce Associate Team Leader (Assistant Department Manager)

    Whole Foods • Santa Clara, CA, US
    Full-time
    Assists the team leader in all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned.Leads and ...Show more
    Last updated: 30+ days ago • Promoted
    STEP Associate

    STEP Associate

    Sonepar USA • San Leandro, CA, United States
    Full-time
    There's a Place for You at OneSource Distributors.A career at OneSource is more than a job.You're investing in a brighter, more sustainable future together and joining a team that makes a real diff...Show more
    Last updated: 30+ days ago • Promoted
    Team Manager

    Team Manager

    Panera • Dublin, CA, US
    Full-time
    At Panera, our leaders are celebrated for bringing out the best in their teams.Enjoy great perks, a welcoming culture, and the opportunity to make a real impactevery day. Get ready to rise and come ...Show more
    Last updated: 29 days ago • Promoted
    Team Lead

    Team Lead

    Tempur Sealy • Palo Alto, CA, United States
    Full-time
    Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we k...Show more
    Last updated: 30+ days ago • Promoted
    AVP, Commercial Insurance Team Leader

    AVP, Commercial Insurance Team Leader

    Chubb • Walnut Creek, CA, United States
    Full-time
    Join a dynamic and forward-thinking insurance company committed to excellence and innovation.We are seeking a talented and experienced AVP to lead our Commercial Insurance team in the vibrant San F...Show more
    Last updated: 13 days ago • Promoted
    Creatives Delivery Team Lead (Contract, Remote)

    Creatives Delivery Team Lead (Contract, Remote)

    Infuse • Concord, CA, US
    Remote
    Full-time
    Creatives Delivery Team Lead (Contract, Remote).We will review your application against our job requirements.We do not employ machine learning technologies during this phase as we believe every hum...Show more
    Last updated: 22 days ago • Promoted
    Multi-Unit Team Leader

    Multi-Unit Team Leader

    San Jose Staffing • San Jose, CA, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 22 days ago • Promoted
    Restaurant Operations & Team Development Lead

    Restaurant Operations & Team Development Lead

    starbirdchicken.com • Fremont, CA, US
    Full-time
    A leading restaurant company in Fremont, California, is seeking a full-time manager to join their vibrant team.This role focuses on managing operations, hiring, and training within a fast-paced env...Show more
    Last updated: 14 hours ago • Promoted • New!
    Client Services Representative (Team Lead)

    Client Services Representative (Team Lead)

    CrewBloom • Concord, CA, US
    Full-time
    Client Services Representative.The Client Services Representative will assist customers with questions, and concerns, and educate them on the client's products and services.The successful person in...Show more
    Last updated: 22 days ago • Promoted