Automotive Service Supervisor

Job Description

Job Description

Job Title : Service Supervisor

Job Type : Full-Time | On-Site |40 Hours

Location : Billerica, MA

Job Overview :

As the Service Supervisor , you will be responsible for coordinating and managing all vehicle service operations, including service writing, scheduling, and customer communication. This is a hands-on leadership role that involves overseeing repairs, managing technicians, and preparing accurate work orders and repair estimates. The ideal candidate has strong technical knowledge, supervisory experience, and excellent customer service and communication skills.

Major Responsibilities :

• Serves as the primary service writer, prepares work orders, job estimates, and repair authorizations.
• Supervise service technicians.
• Answers phone calls and provide parts quotes.
• Generates work orders for parts sold.
• Pulls parts from inventory and brings to shipping to send to customers.
• Communicates directly with customers to explain service needs, timelines, and costs.
• Assigns and tracks daily repair orders and maintenance schedules.
• Performs diagnostics and assists with complex repairs as needed.
• Ensures that all work meets quality, safety, and compliance standards.
• Maintains complete and accurate service records, logs, and warranty documentation.
• Handles warranty authorization and claims.
• Manages parts warehouse, ordering, and service inventory.
• Collaborate with engineering and production teams to resolve recurring issues.
• Provides technical support to customers as needed.
• Trains team members and conducts performance reviews.

Qualifications :