Customer Service Specialist

A company is looking for a CS Specialist I - Customer Service Center.

Key Responsibilities

Process inbound calls and resolve customer inquiries related to bank products and services

De-escalate customer issues and escalate to supervisors when necessary

Maintain knowledge of banking products and adhere to service level metrics

Required Qualifications

High school diploma or GED required

Minimum of one year of customer service experience required; banking experience preferred

Minimum of one year of contact center experience or equivalent required

Expertise in using a personal computer and managing home networking infrastructure

Knowledge and experience with Android and Apple products and supported web browsers