On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T2142)Target • Mckinney, TX, US

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On-Demand : Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T2142)

Target • Mckinney, TX, US

30+ days ago

Job type

Full-time

Job description

On-Demand Team Member (TM)

Starting hourly rate : $15.75 USD per hour

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.

You can work as much or as little as you like as an On-Demand Team Member (TM) and your schedule may vary depending on shift availability and store needs. This role is ideal for those that are looking for a personalized work schedule.

As an On-Demand TM, you will not be included on the posted weekly schedule, but rather will have the opportunity to create your own schedule by picking up shifts posted by leaders or other team members (via our myTime mobile scheduling app) that work best with your schedule. When you choose to pick up a shift, reliable and prompt attendance is necessary. Your communication and ability to work when our business demands it most are critical to your success in this role.

Should you be offered a position as an On-Demand TM, you will be required to attend a Target Welcome orientation and commit to a short-term structured training schedule to ensure you are properly prepared for your new role. After that, the myTime mobile scheduling app is where you can pick up the shifts you desire to work.

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction, loyalty enrollment, and store cleanliness. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage, and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.

At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the skills and experience of :

Communicating and interacting with guests to build an inclusive guest experience
Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns
Adapting to different guest interactions and situations
Promoting and engaging around various benefits, offerings, and services

As a Guest Advocate, no two days are ever the same, but a typical day will most likely include :

Demonstrating a service culture that prioritizes the guest service experience by delivering the service standard

Creating a welcoming experience by greeting guests as you are completing your daily tasks

When guests need assistance, engage with guests in a welcoming way, to help solve their specific needs

Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience

Thank guests and let them know we're happy they chose to shop at Target

Scan and bag all guest items efficiently, accurately, and in compliance with food safety standards and company best practices

Work efficiently to minimize guest wait time while maintaining guest service and accuracy

Make the guest aware of current and upcoming brand launches, store activities, and events

Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed. Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate, and use them

Understand and show guests how to use Wallet and the other features and offerings within the Target App

Attempt every return and follow register prompts, partnering with immediate leaders as needed to help solve for the guest while following Targets policies and procedures

Partner with leaders as needed to de-escalate any situations and recover the guest shopping experience while following Target's policies and procedures

Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests

Maintain a clean, clutter-free work area (including gathering abandoned items, baskets, and hangers)

Stock supplies during store open hours while being available for the guest

Demonstrate a culture of ethical conduct, safety, and compliance

Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible

Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws

Support Cash Office processes as needed, including management of cash systems

All other duties based on business needs

This may be the right job for you if :

You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with

You thrive in a fast-moving, highly active, and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success

You are open to working a flexible work schedule with varying hours, days, or shifts (including nights, weekends, and other peak shopping times)

The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go :

Communicating effectively, including using positive language and attentive to guests needs

Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes

Welcoming and helpful attitude toward guests and other team members

Attention to detail while multi-tasking

Willing to educate guests and engage around products and services

Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed

Work both independently and with a team

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect :

Accurately handle cash register operations, cash transactions, and support cash office operations as needed

Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving product up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others

Flexibility when picking up shifts (e.g., nights, weekends, and holidays) to help meet store needs

Active engagement by picking up and working shifts as well as responding to our attempts at contact. You must work at least one shift within 5 months or you will be administratively terminated

Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.

Ability to remain mobile for the duration of a scheduled shift (shift length may vary)

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Guest Advocate • Mckinney, TX, US

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