Sr. Project Manager CX Strategic Programs

Role Responsibilities

• Build a unified, self-directed team around the program. Develop an environment where the team takes full ownership and responsibility to drive results. Establish goals, roles, and governance structure to lead timely and accurate program delivery across teams, organizations, and partner companies as required.
• Maintain strong knowledge on all customer touchpoints, system interactions, current processes (be seen by the business as a SME).
• Lead the team through the discovery process to determine the project scope (reduce attrition, improve customer experience, drive incremental revenue, reduce operational costs, etc.), and specifically what it is not. Identify and communicate how it fits into the corporate OKRs.
• Identify and assess the qualitative and quantitative impact of the risks to a project; lead the effort to develop appropriate measures to mitigate up front.
• Lead estimation efforts, including resources, duration, timing of efforts, dependencies, and any development requirements.
• Liaise with Product Managers, other organizations (IT, Product, Marketing, Sales, etc.) and other Program Managers to :

Prioritize and calendarize required development deliverables to meet Program objectives.

Qualifications and Experience

Location

Our office follows a 4 days onsite and 1 day remote schedule

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com / diversity to learn more.