Service Appointment Scheduler BDC - WC

Ed Morse Automotive Group Service Appointment Scheduler / BDC

Accelerate your career with Ed Morse Automotive Group! With 75+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA, CO and AZ with over 50 locations, representing 30+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.

Ed Morse is currently seeking a Service Appointment Scheduler / BDC to join our Tampa Cadillac and Mitsubishi team. Hourly Rate + Commission paid weekly!!

We are looking for reliable, friendly, and professional individuals to join our team. If you are motivated to work in a fast-paced, call-center environment and enjoy interacting with customers, apply now for one of the largest family-owned auto dealer groups in the U.S.

Responsibilities

Ensure all inbound service inquiries are answered promptly, professionally, and according to script

Make outbound calls to follow up with customers

Respond to customer emails and chats

Confirm appointments and reschedule missed appointments

Log customer information and purify CRM

Responsible for helping to drive traffic to our dealerships

Qualifications

Call Center and / or automotive experience preferred

Bilingual English and Spanish preferred

Strong written and verbal communication

Energetic, well-spoken and have a passion for delivering excellent customer service

Confident and go-getter personality

Must be dependable and punctual

Must be process-driven, coachable, and trainable

Strong computer and Internet skills

Must be able to commit 40-hour weekly with rotating Saturdays

Must be able to pass a background check, drug test

Must be motivated by reaching and exceeding goals

Why Ed Morse?

In addition to a rewarding career, Ed Morse offers our employees the following :

Weekly Pay

Uncapped earning potential! -Bonuses, Commissions, etc.

401K with company match

Competitive Health Benefits including : Medical, Dental, Vision

Supplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term Disability

Employee Assistance Program

Quarterly Wellness Program

Vacation Pay

Six Paid Holidays each calendar year

Fantastic Employee Purchase Program - Discounts on vehicles, parts & service

Employee Referral Program - Get rewarded for working with friends

Become involved in our community with Ed Morse Cares

Unlimited career potential - opportunities in multiple states with over 24 brands

Ongoing Education - receive manufacturer and product knowledge training