Assistant Store Manager - Washington State

Assistant Store Manager

The Assistant Store Manager is the second person in charge of the store and is responsible for the successful operation and profitability of the store which includes training, directing and monitoring all department staff.

Main Ingredients :

• Customers are greeted and serviced per company standards of World Class customer service.
• All company managers are expected to be professional and provide appropriate leadership for the staff.
• Customer complaints are handled appropriately and per company policy.
• The store is inviting and shoppable.
• Products customers want to buy are in-stock.
• Special orders are handled appropriately and per company policy.
• Ensures the phone is answered per company standards and is on the sales floor assisting customers, directing staff and attending to all departments at least 75% of the time.
• Training staff on how to give exemplary customer service and ensuring staff is held accountable.
• Ensuring staff is in compliance with applicable state and / or county food safety certifications and registration.
• The Assistant Store Manager is responsible for ensuring that the store is meeting and / or exceeding expectations in the following areas :
• Store and department sales and Sales per Labor Hour Ratio
• Average Ticket, Customer Count, Cost of Goods Sold for Produce
• EBITDA
• Ensures product is ordered from the correct vendors in order to receive the correct discount and maintain margins.
• Ensures in-stock conditions meet company standards
• Product mix is monitored, including :

regular analysis of departments to keep top sellers and discontinue extremely slow movers;

Although this is a general outline of job responsibilities all employees are expected to be "hands on" and do whatever it takes to get the job done and make the company thrive.

Qualifications

Recipe for Success :

This job description is not an employment contract. It does not guarantee a job or that the above listed duties are the limit of responsibilities. The job and job description are subject to change with and without notice. Employees are required to accomplish any and all tasks assigned to him / her by their Manager and / or other Store Support Center manager that might not be listed in this job description.

Benefits

Here's an overview of the benefits we offer our good4u Crew to help ensure the health and wellbeing of you and your family, now and well into the future :

All Crew Members

Full-Time Crew Members (30+ hours / week)

Diversity Statement

At the heart of Natural Grocers' commitment to our community and crew is this belief : All people should be empowered to experience health and wellbeing! We cannot be true to this conviction without honoring diversity and cultivating inclusion throughout every aspect of our organization.

At Natural Grocers, we honor our differences, embrace diversity,