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Manager, IT Service Operations
Manager, IT Service OperationsHealthcare Outcomes Performance Company • Phoenix, New Mexico, USA
Manager, IT Service Operations

Manager, IT Service Operations

Healthcare Outcomes Performance Company • Phoenix, New Mexico, USA
11 days ago
Job type
  • Full-time
Job description

E SSENTIAL FUNCTIONS

  • Oversee vendor and / or internal operational IT resources managing technical solutions for all local market clinics and practices
  • Engagement with work / project intake process issue tracking and resolution for all IT teams
  • Lead operational support teams of multiple levels to deliver high quality IT services
  • Provide input to HOPCo leadership on effectiveness of vendors and other resources engaged in day-to-day work
  • Participate and assist with all local market I.T. support conversations
  • Provide critical insights into technical and timeline feasibility of IT participation in integration plans
  • Understand requirements from clinical operations and support teams
  • Negotiate technical solutions and timelines with clinical operations and support teams
  • Communicate requirements needs and timelines with HOPCo IT and contracted partners
  • Track progress and risks manage issues set expectations communicate proactively and regularly to all stakeholders
  • Define implement and manage metrics tracking mechanism for integration work
  • Serve as escalation point and advocate for market leadership support verticals and technical teams

E DUCATION

  • Associates Degree required (CS or CIS optimal); Bachelors preferred.

    • E XPERIENCE

  • Exceptional written and verbal communication skills. Ability to communicate complex technical topics effectively to executive and physician audiences.
  • Healthcare hospital or clinical practice IT experience
  • Extensive project management experience leading multi-month multi-million-dollar project
  • Technical expertise related to infrastructure setup including networks and telephony
  • Demonstrated experience as successful manager / leader across technical and operational teams

    • KNOWLEDGE

  • Expert knowledge in project management and written presentations including Smartsheet Excel Word and PowerPoint

    • SKILLS

  • Excellent observable skills for setting realistic expectations with HOPCo / market leadership and partners
  • Strong customer service mindset for ensuring the clinical and operational voice is heard and priority is set accordingly
  • Excellent listening analytical and communication skills that will contribute to sensitive conversations with physicians and leaders of future partnerships
  • Analytical thinking and problem-solving skills with acute attention to detail accuracy and accountability balanced with sound business judgment.
  • Exceptional interpersonal skills

    • ABILITIES

  • Ability to successfully manage multiple projects simultaneously
  • Ability to communicate complex information in a clear and concise manner to managers and executives
  • Ability to practice good judgment and discretion
  • Ability to act with integrity
  • Ability to engage and foster strong partnerships with the market / HOPCo leadership executive leadership vendors and the management team

    • E NVIRONMENTAL WORKING CONDITIONS

  • Normal office environment
  • Some travel may be required

    • PHYSICAL / MENTAL DEMANDS

  • Requires sitting and standing associated with a normal office environment.
  • Manual dexterity using a calculator and computer keyboard.

    • ORGANIZATIONAL REQUIREMENTS

  • HOPCo Mission Vision and Values must be read and signed.

    • This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities knowledge skills abilities and working conditions may change as needs evolve.

    Required Experience :

    Manager

    Key Skills

    Information Technology,Contract Attorney,Fire Alarm,Catia,Asic

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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    Operation Manager • Phoenix, New Mexico, USA

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