Overview
Member Service Representative at TruMark Financial Credit Union. Location : Jenkintown Branch – 600 Old York Road, Jenkintown, PA 19046. Employment Type : Full-Time. FLSA Status : Non-Exempt.
What You'll Do
- Provide exceptional customer service : Assist members with their financial needs and answer inquiries about products and services.
- Process transactions accurately : Handle deposits, withdrawals, and payments while ensuring compliance with policies and procedures.
- Cross-sell products and services : Educate members on TruMark's offerings and recommend solutions that meet their financial goals.
- Resolve member issues : Address concerns and find effective resolutions in a timely and professional manner.
- Maintain operational excellence : Ensure cash drawers are balanced, transactions are completed efficiently, and records are kept organized.
What You Bring To The Table
Education : High school diploma or GED required; associate degree in business or a related field preferred.Experience : 1+ years of experience in customer service, retail, or banking preferred.Skills : Strong communication, attention to detail, and proficiency in technology. A positive attitude and problem-solving mindset are essential.Availability : Flexible hours, including evenings and Saturdays, may be required.What To Expect After You Apply
Application Review : We'll carefully review your application to ensure it meets the role's qualifications.Phone Screening : If selected, you'll participate in a brief call to discuss your skills and experience.Interview : Shortlisted candidates will be invited for an in-depth interview with our team.Final Decision : After interviews, we'll notify you of the outcome and next steps.We strive to keep you informed throughout the process and appreciate your time and effort.
Ready to Apply?
If you're excited about joining a supportive and mission-driven team, apply now and start your journey with TruMark Financial!
Equal Opportunity Employer
TruMark Financial Credit Union is an equal-opportunity employer and values diversity. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual orientation, gender identity, national origin, protected veteran status or disability.
This job description is not an employment contract or guarantee of employment. TruMark Financial Credit Union maintains an at-will employment relationship. The organization reserves the right to modify duties or job descriptions at any time.
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