Quantitative Analytics Manager

A company is looking for a Quantitative Analytics Manager for its contact center.

Key Responsibilities

Develop and refine predictive dialing strategies to maximize contact rates and profitability

Build models to forecast call volumes and optimize staffing schedules

Design and execute experiments to improve contact center outcomes

Required Qualifications

Bachelor's or Master's degree in Statistics, Mathematics, Computer Science, Economics, or related field

5+ years of experience in quantitative analytics, preferably in a contact center environment

Proven experience with dialer systems and workforce management tools

Strong proficiency in SQL, Python, R, or similar analytical tools

Experience with A / B testing frameworks and experimental design