Benefits:
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Job Summary First and foremost, your role as a Client Care Representative/Dispatcher is vital to the company's success. You are the first chance to make an impactful impression on our customers.
Benefits/Perks
Benefits: Health insurance per diems
Base Salary + Bonus Opportunity: Performance-based commissions and bonuses
Time Off: Paid holidays and accruable vacation
Flexible work schedule: Can accommodate midweek appointments
Paid New Hire Training: Onboarding includes learning alongside a trained technician
Learn a New Trade: Develop skills within the industry
Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
Small Business: Local business with an owner who works alongside the team each day
Mentorship Opportunities: Ongoing training and career development
Responsibilities
Promptly answer incoming phone calls
Caringly assist callers with their needs
Effectively communicate via LiveChat, Email, and other forms of electronic communications
Accurately schedule repair appointments based on service area and scope of work
Actively communicate with the Dispatch Team regarding availability and skill sets
Assist other team members as needed to accomplish shared goals
Qualifications
Computer and data entry proficiency (Microsoft Office and iOS)
Previous Call Center/Dispatch experience preferred
Working knowledge of ServiceTitan is a plus
Friendly, outgoing, and service driven
Company Overview 24-hour residential and commercial plumbing service and repair company looking for our next plumbing superstars! This is not your typical old-school plumbing shop- we are a fast-paced and one-of-a-kind operation.
Customer Service Representative and Job Dispatcher • Muncie, IN, United States
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