Support Technician

A company is looking for a Support Technician to provide technical support and maintain IT systems for clients.

Key Responsibilities

Provide tier I and tier II technical support for workstations, servers, networks, and applications

Monitor computer and network operations, ensuring backup / recovery functions and administration tasks are completed

Communicate with clients to understand their technology needs and enhance their technology efficiencies

Required Qualifications

Hands-on experience with Microsoft Windows Server and O365 technologies

Knowledge of Active Directory, DNS, and DHCP

Experience with virtualization technologies such as VMware ESXi

Familiarity with backup solutions like Veeam Backup & Replication

Understanding of VPN client configuration and PC hardware troubleshooting