Director of Rooms - Embassy Suites South Bend / Notre Dame

Director of Rooms

The beautiful Embassy Suites South Bend is looking to hire an inspiring leader as their new Director of Rooms! With a prime location directly across the street from the University of Notre Dame, this property proudly boasts 164 rooms, 10,000 square feet of meeting space, indoor and outdoor dining at Traditions Restaurant and Bar, and a rooftop bar overlooking the beautiful grounds of one of the most prestigious universities in the nation - The University of Notre Dame.

The ideal candidate will be an excellent leader with a true passion for leading others and a keen eye for detail. Front Office leadership is required, Housekeeping leadership experience preferred. OnQ experience is highly desired! This is an amazing opportunity to join one of Fortune's Best Company to Work For in the US!

What will I be doing?

This Director of Rooms reports into the Hotel General Manager and will be responsible for the direction and oversight of key guest contact departments by giving guidance, leadership and instruction to managers and team members. He / she manages and leads all guest services, bell / door services, and housekeeping functions, in order to maintain the highest level of courteous, professional, and efficient service to all guests. Specifically, you would be responsible for performing the following tasks to the highest standards :

• Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads and managers.
• Hires, supervises, counsels, disciplines, and evaluates all guest services.
• Monitors all rooms related systems that directly impact the guest, to ensure proper procedures are in place and followed which allow for an outstanding guest experience.
• Communicates with guests and team members both verbally and in writing to answer questions and resolve issues.
• Manages executive office projects by directing staff and monitoring progress as required.
• Interacts positively with customers and take action to resolve problems to the satisfaction of parties involved.
• Ensure guest reservation policies, standards, and procedures are met. Ensure housekeeping procedures are efficiently followed and any issues immediately resolved.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values :

In addition, we look for the demonstration of the following key attributes : Quality, Productivity, Dependability, Customer Focus, Adaptability.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The future of hospitality is bright at Hilton : a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World's Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members' unique perspectives and voicesalong with those of our Guests, Owners, Suppliers, and Partnersto cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!

The Benefits

Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including :