Patient Rep III - ENT Surgery Scheduling

Job Responsibilities

Safety - Ensures patient safety by identifying the correct patient, identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators. Escalate potential safety concerns regarding patient identity and other safety risks.

Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information, and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system. Identify and resolve data and insurance coverage errors and trends.

Customer Service - Provides assistance and services to patients, families, staff, and external agencies in the accurate completion of patient registration, admission, and scheduling across multiple divisions. Investigates and resolves customer requests, questions, or problems, according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.

Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH). Escalate compliance concerns and offer resolutions to management.

HIPAA / Confidentiality - Maintains confidentiality, protects and safeguards patient / family personal medical and financial information at all times during collection, use, and storage. Access only information and records necessary to perform the responsibilities of the position. Provide coaching on HIPAA / Confidentiality concerns, escalating concerns and potential resolutions to management.

Job Qualifications

• High school diploma or equivalent
• 3+ years of work experience in a related job discipline

Preferred Qualifications

About Us

At Cincinnati Children's, we come to work with one goal : to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.

Cincinnati Children's