Call Center Agent ON SITE AKRON, OHIO

Job Description

Job Description

Customer Service Agent – IN OFFICE

Job Type : Full Time – Work from Home

Hours : Varies with flexibility across all seven days of the week.

Salary : $14.25

Benefits : Available after 60 days for full-time employees

Job Duties / Responsibilities / Essential Functions :

Manage large amounts of inbound calls and make consistent outbound calls.

Identify and assess customers’ needs to achieve satisfaction

Provide accurate, valid, and complete information by using the right methods / tools

Meet personal / customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Take the extra mile to engage customers

Required Knowledge / Skills / Abilities / Qualifications :

Proven customer support experience or experience as a client service representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt / respond to different types of characters

Must be a strong communicator : strong verbal, written, and interpersonal communication skills

Ability to multitask, prioritize, and manage time effectively

Proficient in typing

Flexibility with scheduling and work hours

At least 1 year of previous high-volume call center experience

Experience working with an automatic dialer

Must be computer literate

Pleasant phone demeanor

Experience in both Inbound and Outbound environments