Member Advocate (Bilingual / Spanish speaking)

Member Service Advocate

Ready to help us transform healthcare? Bring your true colors to blue. At Blue Cross Blue Shield of Massachusetts, our company promise is to always put our members first. Our mission is the relentless pursuit of quality, affordable, and equitable healthcare with an unparalleled consumer experience. As a Member Service Advocate, you will be at the heart of the consumer experience and a critical team member to support our mission.

Schedule :

• For the duration of training (approximately 10-12 weeks) your schedule will be 9am-5pm EST.
• After training is completed, the schedule will shift to 10 : 30am-6 : 30pm EST. Please note, over time earlier shifts may become available.

Compensation :

What You'll Do :

As a Member Advocate, you'll hold one of the most important positions at Blue Cross Blue Shield of MA. You'll be the attentive ear and friendly voice that guide members to the answers they need, and explain their medical and dental packages. You'll reinforce our unwavering commitment to excellent service. Member Advocates work in a structured and supportive service center environment and are one of the most important positions at BCBSMA. You will be enrolled in a phased new hire training program to teach you everything you need to know about the health insurance industry. We will help you develop the skills and knowledge for a successful career with impact to millions of Americans.

This is a fast-paced, unscripted service center environment. No two members, problems, or resolution journeys are the same. As a Member Advocate, you'll be available to our members when they need us most. You'll be scheduled for 37.5 hours / week. For the duration of training (approximately 15 weeks) your schedule will be 9am-5pm EST. After training is completed, the schedule will shift to 10 : 30am-6 : 30pm EST. Over time, earlier shifts may become available.

Member Advocates usually spend the majority of each week taking calls with members, with specific time dedicated to learning and development, and research in support of career growth and development. We offer supportive remote-working opportunities.

What You Bring :

Our Member Advocates are the kind of people who create a plan and take charge in situations where others feel lost. We're looking for people who are :

What You'll Gain :

Best in class health, wellness, tuition reimbursement, and 401(k) retirement benefits among many others! Paid holidays, vacation, personal, and wellness time. Internal career pathing with individual mentorship, networking and events. The ability to Drive Your Career, with access to internal career growth opportunities. All our associates are invited to join and participate in Employee Resource Groups. Our ERGs are spaces for employees with shared backgrounds or the desire to learn more about their colleagues.

Required Qualifications :

Physical Requirements & Work Environment :

This role requires frequent speaking, being on the phone with our Members, using a headset in an environment free from distractions, and long periods of sitting and working at a computer. Shifts are fixed within our hours of operation with scheduled lunches and breaks. In this role, you will be responsible for establishing an appropriate physical work environment that is ergonomically comfortable and suited to the specific work being conducted, which includes ensuring that the environment is free from conditions likely to cause interruption or that would distract an associate from performing their job. All associates working remotely will be required to adhere to BCBSMA's Hybrid Working Guidelines, including video participation in trainings and meetings.

Preferred Qualifications :

Location : Hingham

Time Type : Full time

Hourly Range : $20.51

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability. This job is also eligible for variable pay. We offer comprehensive package of benefits including paid time off, medical / dental / vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note : No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don't hesitate to apply. We'd love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, your perspectives, and your experiences. It's in our differences that we will remain relentless in our pursuit to transform healthcare for ALL. As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page.