Member Experience Supervisor

Job Description

Job Description

Join our team at Yampa Valley Electric Association as a Member Experience Supervisor! In this exciting role, you will have the opportunity to lead a dynamic team, delight members with top-notch service, and contribute to a fun and energetic company culture. Your problem-solving skills and empathetic nature will shine as you ensure a member-centric approach in all interactions.

With room for professional growth and a forward-thinking environment, you'll love coming to work every day. This position is onsite in Steamboat Springs and Craig Colorado with a competitive salary range of $99,685.78 - $119,622. Harness your passion for member service and apply today!

DAY TO DAY AS A MEMBER EXPERIENCE SUPERVISOR

As a new Member Experience Supervisor at Yampa Valley Electric Association, you will dive into a role that involves overseeing member interactions, resolving inquiries or complaints, and mentoring team members to ensure top-notch service delivery. Your empathetic approach will be key as you handle escalated member issues and work to find effective solutions. By fostering a member-centric mindset within the team, you'll contribute to our goal of creating exceptional experiences for all our members. With the support of a fun and energetic work environment, you'll tackle challenges head-on and make a positive impact every day.

WOULD YOU BE A GREAT MEMBER EXPERIENCE SUPERVISOR?

To excel as a Member Experience Supervisor at Yampa Valley Electric Association, you should possess strong leadership skills with the ability to motivate and coach a team. Excellent communication and problem-solving skills are essential for handling member inquiries and resolving issues effectively. Having the ability to quickly learn utility specific software will aid in streamlining processes and enhancing the member experience. An empathetic and member-centric approach, coupled with a forward-thinking mindset, will be key in driving success in this role within our fun and flexible company culture.

WILL YOU JOIN OUR TEAM?

If you think this job aligns with your requirements, then submitting an application is simple. Good luck!

What we offer :

• Benefits : Medical, vision, and dental, and short-term disability and life insurance for you, your spouse, and your child.
• Time Off : We encourage you to enjoy your time outside work with a generous PTO plan and ten paid holidays.
• 401 (K) Retirement Plans : We will match your 401(k) contribution up to 4%
• Retirement Security Plan : 1.7% of your average salary x years of service x 1.19 = annuity
• Employee Assistance Plan : For you and your family at no cost
• Events : We love to have fun at work! We offer many opportunities and events. Anything from happy hour to a company-wide snow tubing.
• Training and Development : We provide both off-site and on-the-job training opportunities so you can keep up and advance in our ever-changing utility environment.
• Education Assistance : Enjoy learning? Our Education Assistance Policy will assist with your tuition.
• Health and Well-being : A healthy you is a healthy us. We will deposit extra cash into your checking or health savings account for each preventative exam you and your dependents complete.
• Safety : Never driven in the snow before? A course at Bridgestone Winter Driving School in Steamboat Springs is on us.
• Discounts Program : Local and national discounts on everything from travel to a new set of tires.

Candidates must pass a drug screen, excluding THC.

Job Posted by ApplicantPro