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Customer Service Representative
Customer Service RepresentativeVirtualVocations • Louisville, Kentucky, United States
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Customer Service Representative

Customer Service Representative

VirtualVocations • Louisville, Kentucky, United States
30+ days ago
Job type
  • Full-time
Job description

A company is looking for a Customer Service Rep II to assist customers with product information, answer questions, and resolve issues.

Key Responsibilities

Provide end-user support for proprietary business applications and standard client software

Monitor and respond to customer communications via chat, email, and phone

Manage alarm events and technical application issues, creating and routing trouble tickets as necessary

Required Qualifications

1-3 years of customer service experience in a technical Helpdesk or customer-facing role

Familiarity with Linux, Windows, MAC OS, networking concepts, and security terminology

Working knowledge of JavaScript coding is a plus

Experience with Microsoft Office troubleshooting and desktop support

Strong initiative and critical thinking skills

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Customer Service Representative • Louisville, Kentucky, United States

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