Dispatcher, HVACABM Industries • Somerville, MA, US

Dispatcher, HVAC

ABM Industries • Somerville, MA, US

10 days ago

Job type

Full-time

Job description

Overview

The Dispatcher receives assistance requests from clients and customers, and assigns individuals and teams to respond to those requests.

Qualifications :

Must be 18 years of age or older
No high school diploma, GED or college degree required.
2+ years of dispatching experience preferred in a mechanical / HVAC contractor setting

Pay : $65,000. – $80,000

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.

Benefit Information :

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Staff & Management

Responsibilities :

Establish and maintain effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, managers, etc.

Schedule and dispatch resources, which may be team members, crews / teams, equipment, or service vehicles, to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and / or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements

Ensure timely and efficient movement of resources according to work orders and / or resource schedules

Oversee all communications within specifically assigned area(s)

Receive or prepare work orders and work schedules

Record and maintain files and records of customer requests, work, or services performed, inventory, and other dispatch information

Recognize and mitigate a variety of issues encountered within the department and other work environments

Confer with clients and / or supervising personnel in order to address questions, problems, and requests for resources

Monitor resources and utilization in order to coordinate services and schedules to achieve optimal efficiency;

Compile statistics and reports on work progress.

Monitor daily services and provide updates and reports

Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.

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Hvac Dispatcher • Somerville, MA, US

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