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Customer Service Manager
Customer Service ManagerBayAT • Houston, TX, US
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Customer Service Manager

Customer Service Manager

BayAT • Houston, TX, US
2 days ago
Job type
  • Full-time
Job description

Service Center Manager

Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed.

We are hiring immediately for a full-time Service Center Manager in Houston. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill and that's where you come in.

Applied is listed as one of the World's Best Employers by Forbes for 2021. We are #8 in the top 50 Industrial Distributors for 2022, we have earned the Outstanding Employer Support award from the US Navy, and we are a GSA approved vendor.

You'll receive rewards and resources to fulfill you both professionally and personally. In addition to competitive pay including bonus opportunities, and all the benefits you'd expect from an industry leader (401K, insurance, time off, employee assistance, etc.) you will also enjoy :

  • A lasting career Career paths are available in sales, operations, or management throughout the country.
  • Professional development, training and tuition reimbursement.
  • Team oriented company culture where it's called work for a reason but have fun in the process. Customers can hear that in your voice.
  • Join a local team with company backing.
  • Great work / life balance.

What you'll do :

In our fast-paced team environment, you will collaborate with our customers and Houston team to find products and services, solve customer needs, and build ongoing business relationships.

Manage and lead / participate in day-to-day service center operations. This position reports directly to our General Manager.

  • Hire, train, and develop service center personnel
  • Manage internal service center operations to meet / exceed P&L objectives including inventory, AR / DSO, AP
  • Meet customer and shipment metrics including time to fill, expediting orders, and quoting
  • Review and complete monthly reports as well as overseeing petty cash balancing
  • Ensure that customer relations are maintained at a high level
  • Use key metrics to evaluate and recommend best practices for operations
  • Qualifications :

  • 2+ years sales or customer service leadership experience in a business-to-business transactional environment. Supervisory / management experience preferred
  • High school diploma or GED
  • Written and verbal communication skills, including English grammar
  • Computer skills including Excel. ERP / SAP experience a plus
  • Analytical skills, inventory management experience preferred
  • Industrial sales / distribution experience a plus
  • Clean driving record / MVR
  • Bilingual English / Spanish a plus
  • Apply now for immediate consideration. We look forward to learning about you!

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    Customer Service Manager • Houston, TX, US

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