Default Investor Relations Liaison

Guild Mortgage Company , closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner / buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Default Investor Relations Liaison plays an important role in the organization by performing several activities related to company, investors, state and government regulations. The role is primarily responsible, under general to intermittent supervision, for acting as the liaison for investor, state and government regulations and announcements, ensuring default management is in compliance. The Default Investor Relations Liaison assists with timelines and workflows to ensure compliance and National Servicing Standards and is considered a “go to” and subject matter expert for the department.

Compensation

This role is an exempt position with a Targeted Salary Range of $71,000 to $95,000 annually.

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Essential Functions

• Manage communication between corporate management, Business Analyst, Corporate Legal, attorney firms and its investors.
• Develop and deliver training that encompasses changes, improvements, and other information related to investor rules and regulations, compliance criteria, internal policy and guidelines, and best practices.
• Manage investor compliance information as received, handling inquiries and meetings, providing feedback to management.
• Work with business owners in the Default Enterprise to create and execute program strategies for new investor and regulatory requirements.
• Monitor any investor and government regulatory updates, or of any other changes related to field of expertise.
• Serve as a subject matter expert of Default Enterprise.
• Review and audit backup documents, retention claims, foreclosure documents, post foreclosure claims, modification figures and documents, legal descriptions, valid denials and approvals, trial paymentplans, denialnotices, appropriateappealverbiageandtimelines, ensuring verbiage and timelines comply with all investors, state-specific, and CFPB regulations.
• Work with Default Enterprise on audit remediation items and other pertinent qualifying information, ensuring compliance with all investors, state-specific, and CFPB regulations.
• Establish, document, and maintain all processes and procedures within the assigned department.
• Assist with internal and external audits, providing documentation and information for both pre-and- post-findings.
• Assist with research of escalated borrower phone calls and complaints as needed; provide details associated with the denial / approval, figures, and pertinent info.
• Sub-manage the implementation of new initiatives as needed and take leadership on projects / tasks.
• Provide administrative support related to the payment of investor invoices.
• Respond to borrower appeals both verbally and in writing.
• Perform other duties as assigned.

Qualifications

Commitment to company Customer Service - Proactive attention to each person

Integrity - Do and say what's right

Respect - Treat others with dignity

Collaboration - Listen and work together

Learning - Seek knowledge and strive for improvement

Excellence – Deliver the unexpected

Supervision

Requirements

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

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