Spanish Speaking Customer Service for Logistics & Supply Chain industry

Spanish Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in various industries including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our comprehensive recruitment process ensures we match the best candidates with the right employers, making your job search efficient and targeted. We are currently looking for a dedicated Spanish Speaking Customer Service Representative for the Logistics & Supply Chain industry. This role is crucial in delivering exceptional service to our clients while facilitating smooth communication between Spanish-speaking customers and our logistics partners. You will be the front line for customer inquiries and will play a vital role in supporting the supply chain processes to ensure the highest levels of service. If you are passionate about customer service, fluent in Spanish, and eager to make an impact in the logistics field, we encourage you to apply. Join us in helping candidates find their perfect job abroad while advancing your own career in a dynamic environment.

Responsibilities

• Provide outstanding customer service to Spanish-speaking clients in the logistics and supply chain sector.
• Assist customers with their inquiries regarding shipping, delivery status, and logistical processes.
• Resolve customer complaints and issues in a timely and efficient manner.
• Collaborate with logistics teams to ensure accurate and timely communication with clients.
• Prepare and maintain accurate records of customer interactions and transactions.
• Monitor and follow up on customer requests and service issues to ensure solutions are implemented.
• Conduct surveys to gather feedback on customer satisfaction and service improvements.