IT Support Technician (Temp)

Description :

IT Support Technician (Temp)

College Technology Services

J. Mack Robinson College of Business

Georgia State University

Georgia State University's J. Mack Robinson College of Business is the sixth largest business school in the country with an enrollment of approximately 8,000 students. Our undergraduate and part-time MBA programs for working professionals are ranked among the best by U.S. News & World Report, and our Executive MBA is ranked among the world's best by CEO Magazine. Georgia State University is located in the heart of Atlanta and has strong ties with Atlanta's business leaders, many of whom are alumni of J. Mack Robinson College of Business.

The Department of College Technology Services is seeking to hire a part-time IT Support Technician (Temp).

WHAT MAKES GSU A GREAT PLACE?

Flexible work environment.

A knowledge-sharing organization that works collaboratively with diverse partners.

Professional development opportunity and mentorship.

A rapidly growing center within an academic setting.

WHAT WILL YOU DO :

The IT Support Technician (Temp) provides direct support for classroom technology, audio-visual (AV) systems, and event technology within the Robinson College of Business. This role emphasizes hands-on assistance for faculty, staff, and students during instructional sessions and college events, ensuring seamless operation of AV and classroom equipment. Ancillary responsibilities include Tier II support for computers and related technology.

DUTIES AND RESPONSIBILITIES INCLUDE :

Set up, operate, and troubleshoot classroom AV systems (projectors, microphones, speakers, control panels, video conferencing equipment, etc.).

Provide on-site support for college events, including setup and breakdown of AV and presentation technology.

Assist faculty and presenters with connecting devices, launching presentations, and resolving real-time technical issues.

Coordinate with event organizers to ensure technology needs are met.

Install, configure, and maintain computer systems (Windows, Mac OS, etc.) for faculty, staff, and student use.

Provide basic printer support (local and network).

Support of digital signage hardware and platform.

Resolve network-based access issues (wired and wireless).

Use the Service Now platform to manage and resolve service tickets.

Schedule appointments and follow up to ensure customer satisfaction.

Move, set up, and break down equipment and peripherals as needed.

Perform other duties as assigned to support the college's technology needs.

Disclaimer : This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and / or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor. Qualifications :

Minimum Requirements :

Bachelor's degree and two years of related experience or a combination of education and related experience.

Preferred Requirements :

Experience with enterprise tools (Active Directory, Office 365).

Familiarity with cloud-based services and remote support tools.

Experience supporting technology in higher education and instructional environments.

Strong customer service skills, especially in high-visibility classroom and event settings.

Willingness to learn new, innovative AV and instructional technologies.

Proficiency in PC and Mac environments.

Effective written and oral communication skills.

Problem-solving mindset; ability to work independently and as part of a team.

Department : RCB Technology Services - Buckhead Center Location : Buckhead Campus Shift : Part-time / 29 hours per week Salary : $22.00 Pay Grade : Temp FLSA Status : Non-Exempt Job Type : Temporary Work Job Posting : 11 / 21 / 25, 7 : 19 : 11 PM Closing Date : 11 / 26 / 25, 4 : 59 : 00 AM Special Instructions :

To be fully considered for this position, all candidates at the time of submission must provide the following documents :

• A complete and accurate GSU application
• Resume

Georgia State University Values : COMMUNITY : Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING : Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION : Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better placeINTEGRITY : Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE : Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION : Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents USG Core Value Statement : The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at Equal Employment Opportunity : Georgia State prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy),, sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions., This prohibition applies to faculty, staff, students, and all other members of the Georgia State community, including affiliates, invitees, and guests.Further, Georgia State prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law,, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract. Background Check : Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime : Georgia State University is committed to its students' and employees' safety and security.It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office. Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.