Billing Specialist II

Billing Specialist Ii

Responsible for a variety of complex billing functions related to merchandise, commercial, industrial, and development utility customers. Maintain specialization in one of three main billing functions and serve as the backup for other billing specialties.

Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Duties

• Maintain accurate billing for the City's drainage services; ensure appropriate party is incurring expense by auditing and reconciling customer records, as outlined by department policies, procedures and / or guidelines.
• Collaborate with customers, including but not limited to, building rapport, answering questions, providing direction, and resolving complaints via email or by phone.
• Complete complex non-commercial billing including, but not limited to, budget billing and single service accounts requiring increased validation and verifications.
• Calculate all rates and validate customer billing in each of the department's information systems.
• Receive, record, and process requests for specialized utility services including, but not limited to, key accounts, commercial services, and merchandise accounts.
• Process and analyze daily management billing reports; notify leadership immediate if unable to resolve inconsistency in report.
• Process the completion of work orders per department policies, procedures, and / or guidelines.
• Assess credit worthiness and deposit requirements for new commercial and / or key account customers.
• Assist with call center training and leadership with the development, documentation, and communication of training and billing procedures; assist with hiring and interview process, as appropriate.
• Assist internal stakeholders with new applications and Customer Information System (CIS) modifications and upgrades testing.
• Assist with departmental electronic requests, as needed.
• Assist in the collection process for commercial, solid waste, and key account customers.
• Assist with projects and perform assignments, as needed.
• Verify customer adherence to City of Denton Building Inspection safety standards prior to authorizing activation of utility services, as appropriate.

Billing Specialist Ii

Supervisory / Budget Responsibilities

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Requirements

Education, Experience, and Licenses / Certifications

OR

Required Skills / Abilities An individual must be able to perform each essential duty satisfactorily. The list below represents the knowledge, skill, and / or ability to perform this job successfully :

Conditions of Employment

Environmental Factors and Conditions / Physical Requirements

Safety

Working Conditions / Physical Requirements

Core Values

Top Tier Benefits

EEO Statement The City of Denton is an equal opportunity employer. It is the City of Denton's policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity.

ADA / EOE / ADEA This job description is not an employment agreement, contract agreement, or contract. Management has the exclusive right to alter this job description at any time without notice.