Customer Service Supervisor

Customer Service Supervisor

As the successful candidate, you will supervise on-duty Customer Service Representatives at Modern Aviation, a leading Fixed Base Operator (FBO) serving private aviation clients. You will ensure every guest receives exceptional care from arrival to departure. This role requires professionalism, composure under pressure, and a commitment to excellence in every interaction.

Responsibilities include :

• Monitoring performance of the customer service representatives and implementing performance improvement plans when necessary.
• Reviewing daily invoices for accuracy.
• Answering customers' queries, questions, and resolving issues, as necessary.
• Building and establishing customer relationships with local service providers.
• Providing training and assistance to newly hired customer service representatives and other personnel.
• Covering potential call out shifts at the front desk.
• Maintaining stock information, materials, and amenities in the lobby area.
• Serving as a primary source of information for all customer service representatives.
• Updating the weekly fuel price and notifying customers via email.
• Assisting the Customer Service Manager with talent acquisition.
• Writing and maintaining customer service shift schedule for proper coverage.
• Assisting General Manager and Customer Service Manager with sales functions.
• Coordinating aircraft services such as fuel and hangar storage.
• Arranging services for clients such as hotel booking, catering, and ground transportation.
• Processing customer invoices.
• Performing other duties as assigned by management.

Qualifications :

Working conditions and physical demands :

Predictive Index Assessment : Please click the link below to complete the Assessment.

https : / / assessment.predictiveindex.com / bo / 804D / CustomerServiceSupervisor_Aug2025_155241

Modern Aviation Pay Range - $24-$25 / hr. + benefits.

Benefits Provided :

Equal Employment Opportunity : It is Modern Aviation's policy to seek and employ qualified persons, in all jobs, in a manner which will ensure equal employment opportunity in a manner as to not discriminate against any person based upon race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, protected veteran status or other protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants must be legally authorized to work for ANY employer in the United States. We are unable to sponsor or take over sponsorship of an Employment Visa. Modern Aviation is an Equal Opportunity Employer Minorities / Females / Disabled / Veterans.