Sr. Customer Success Manager I- Strategic Accounts

This position is Remote within the United States Job Summary This position is responsible for building relationships with large key named accounts.  This role works closely with the customer as a trusted advisor and customer advocate to Henry Schein One.  The goal is to improve the customers’ business health by leveraging and promoting Henry Schein One software solutions and service offerings.  This role proactively strengthens the relationship by improving the customers’ business processes / workflows, increasing product utilization, and in general increasing the value of Henry Schein One products and services within these key accounts.  This role is a key part of the Customer Success team in the dental Midmarket / Special Markets customer segments.

What you will do Establish customer relationships with C-level leaders to ensure the customers’ and Henry Schein One mutual success Take the lead for assigned named accounts in all aspects :

• Anticipating customer needs and proactively addressing them throughout the customer relationship Responsible for the customer’s overall business health in relationship to Henry Schein One Continual customer consultation by successfully leveraging provided tools, resources, products and making strategic recommendations to help customer be successful Facilitate business review meetings, onsite visits, business discoveries, and customer interactions with internal teams & resources Build partnerships at all levels within the company, begin to build partnerships externally Resolve complex issues in effective ways and perform a strategic discovery with customers, to uncover their business objectives, articulate the Henry Schein One value proposition around achieving those objectives, and then build a plan to achieve those outcomes Predict and forecast risk, renewal, and expansion of the Henry Schein One product footprint Collaborate with Sales team and Services team to ensure effective execution of customers’ and Henry Schein One strategies Meet and exceed quarterly targets or other targets defined by the business Other special projects and duties Travel / Physical Demands Travel typically less than 10%.
• Office environment.

No special physical demands required Qualifications Must have :

In 2022 HS1 was awarded one of the top places to work for in Utah.  To learn more, click here :